store manager

Circle K • Charlotte, NC

14d • Onsite

About The Position

The Store Manager leads store operations, supervises employees, and works to provide excellent customer service while maintaining company standards for store appearance, safety, merchandising, and financial performance. The role includes recruiting, hiring, training, scheduling, coaching, and evaluating employees; maintaining supplier and customer relationships; and communicating regularly with store staff and the District Manager. The Store Manager analyzes sales, expenses, merchandise margins, and profit-and-loss performance, and takes appropriate action to maximize sales and net profits. The position requires at least 50 hours per week, open availability, and work on all shifts, including weekends and holidays. Approximately 95% of the work is indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred in the posting.
• Ability to supervise and train employees in the use of equipment, tools, and materials covered in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to supervise and manage the functions covered in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to use a computer, or acquire the skills needed to do so, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
• Valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform the essential duties and physical functions of the position and work in the described conditions.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Ability to work a minimum of 50 hours per week.
• Ability to work all shifts, weekends, and holidays.
• Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
• Ability to grasp, reach, and manipulate objects with hands throughout the shift, with eye-hand coordination.
• Ability to push or pull with arms using up to 20 pounds of force.
• Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
• Ability to stand and/or walk for an entire shift and work alone.
• Ability to operate a cash register and/or computer keyboard and communicate orally.
• Ability to climb a ladder as needed to store or retrieve materials or place and remove signs.
• Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors.
• Ability to tolerate occasional noise.

Nice To Haves

• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervise the activities of two or more full-time employees, which may include Assistant Managers, Lead Representatives, and Customer Service Representatives.
• Recruit, hire, and train employees to deliver excellent customer service.
• Assign and manage tasks to keep the store clean, stocked, organized, and maintained according to company standards.
• Maintain a professional and supportive image with employees and supervisors.
• Schedule employees according to company guidelines and business needs to maximize customer service and maintain the store image.
• Use nondiscriminatory management practices when hiring, training, counseling, mentoring, motivating, and separating employees.
• Develop positive and professional relationships with suppliers.
• Promote excellent customer service and resolve customer complaints promptly and professionally.
• Maintain regular and predictable onsite attendance and promote a safe, positive image in the neighboring community.
• Complete timely employee performance appraisals and check-ins in Workday, including 30-day, 60-day, 90-day, 12-month, and anniversary reviews.
• Train employees on customer service, store image, marketing execution, safety procedures, cash awareness, and company expectations; ensure required training is completed on time.
• Ensure employees receive timely communications and hold periodic ongoing meetings with store employees and the District Manager.
• Evaluate store needs and develop action plans to achieve objectives.
• Organize and maintain store files and manuals.
• Ensure required and requested reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and correctly priced.
• Ensure required employment posters and signs are accessible to employees.
• Analyze daily sales and expense information and take action to maximize sales and net profits.
• Budget and forecast profit-and-loss lines and manage merchandise margins.
• Safeguard and account for money received and disbursed, and perform other financial analyses needed to maximize sales and net profits.
• Notify the District Manager of sales, cash, inventory, or operating discrepancies.
• Perform other duties as assigned.
• Work indoors for most duties and perform outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED