Store Manager

Circle K Stores•Austin, TX

About The Position

The Store Manager leads store operations, employees, customer service, and financial performance. The role includes recruiting, hiring, training, scheduling, supervising, and evaluating employees; maintaining store cleanliness, organization, inventory, merchandise presentation, and safety; building relationships with suppliers and the surrounding community; resolving customer complaints; and ensuring timely communication, accurate reporting, and proper recordkeeping. The Store Manager analyzes sales and expenses, prepares budgets and forecasts, manages merchandise margins, and safeguards funds. The job is primarily indoors but also requires occasional outdoor work and exposure to cold temperatures and noise.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision and to act as an effective manager, supervisor, and leader.

Responsibilities

Recruit, hire, train, motivate, counsel, and manage employees while promoting excellent customer service and applying nondiscriminatory management practices.
Assign and schedule work to support customer service and maintain the site’s cleanliness, organization, stock levels, and company image.
Build positive relationships with suppliers and the neighboring community, and resolve customer complaints promptly and professionally.
Prepare timely written performance appraisals and train employees on customer service, site image, marketing execution, and safety procedures.
Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to meet objectives; maintain site files and manuals.
Supervise employees to ensure reports are completed accurately and on time, merchandise is stocked and properly displayed and priced, and required workplace posters and signs are accessible.
Analyze daily sales and expense information; take appropriate actions to maximize sales and net profits.
Budget and forecast profit-and-loss items, manage merchandise margins, safeguard and account for funds, and perform other financial analysis.
Perform other duties as assigned or delegated by the supervisor.