Goodwill Store Manager Rockford East State Street

GOODWILL INDUSTRIES OF NORTHERN IL • Rockford, IL

7d • $55,000 - $80,000 • Onsite

About The Position

The Store Manager manages all aspects of a Goodwill retail operation, including financial results, retail and sales management, people management, risk management, and administrative functions. The role works across store functions such as sales, donations, textiles, and wares; oversees merchandise and inventory; and supports Goodwill mission programs. The position is based in a retail store and includes regular interaction with customers, team members, and merchandise, as well as work in the warehouse area. The work environment may involve varying temperatures, noise, and dust, with extended standing and walking and frequent bending and lifting. The schedule includes evenings and weekends and must be balanced with the needs of the store.

Requirements

• A combination of education and relevant work experience aligned with the duties of the position.
• At least five years of retail experience.
• Familiarity with retail concepts, practices, and procedures.
• Previous supervisory experience and the ability to oversee a location and its employees.
• Ability to make fast, accurate decisions in daily operations.
• Ability to communicate effectively and respectfully with internal and external customers.
• Ability to set objectives and goals, break work into process steps, measure performance against goals, and evaluate results.
• Ability to prioritize multiple issues and tasks effectively and respond urgently to customer needs.
• High ethical standards and strong decision-making abilities.
• Ability to follow instructions, work independently, and follow safety rules.
• Proficiency with internet operations and Microsoft Word, Excel, and Outlook.
• Ability to travel regularly to all locations within Goodwill's territory.
• Ability to stand, bend, lift, and reach for extended periods; lift up to 40 pounds and occasionally up to 80 pounds; use both hands; and demonstrate good manual and finger dexterity.
• Ability to work in dusty conditions and inspect and eliminate non-saleable donations.
• Ability to perform all job functions efficiently and effectively.

Nice To Haves

• Associate's degree.
• Driver's license and proof of auto insurance.

Responsibilities

• Work in and understand all store functions, including sales, donations, textiles, and wares.
• Implement and oversee procedures for retail operations and merchandise the store effectively.
• Apply pricing strategies within organizational guidelines and identify valuable items for the ecommerce process.
• Keep major seasonal opportunities, including Halloween and Christmas, a priority throughout the year.
• Promote exceptional internal and external customer service through effective communication.
• Manage the flow and inventory of donated goods, closeouts, new goods, and seasonal goods, and conduct inventory according to organizational guidelines.
• Achieve financial results through sales growth, expense management, and increased average sales.
• Establish and maintain an effective, respectful team and provide managerial oversight, including hiring, training, coaching, praising, disciplining, and terminating staff in accordance with applicable laws and HR guidelines.
• Complete timely and thorough performance appraisals for retail associates and store leadership staff.
• Ensure staff understand all aspects of store operations and provide cross-training as needed.
• Support initiatives that promote an inclusive work environment and create a positive, professional store culture.
• Prioritize safety, maintain a safe and clean work environment, establish a safety culture, and ensure safety procedures are followed.
• Implement loss prevention practices and protect Goodwill assets, property, and equipment.
• Complete required reporting accurately and on time; prepare and post employee schedules within budget and employee availability; and process payroll according to organizational guidelines.
• Maintain Kaizen principles and communicate and work with other Goodwill departments, including Warehouse, HR, Finance, and E-Commerce.
• Cooperate with other stores as appropriate and support mission programs carried out in the store.
• Oversee store cleanliness and maintenance, and report and follow up on maintenance issues in a timely manner.
• Work a schedule that meets store needs, including evenings and weekends, and demonstrate Goodwill's values.
• Travel regularly to locations throughout Goodwill's territory.

Benefits

• Medical, dental, and vision insurance.
• Basic and voluntary life insurance.
• Short-term disability insurance and an employee assistance program.
• Retirement plans with an employer discretionary match.
• Bonus opportunity.
• Paid time off and a flexible schedule.
• Training programs, tuition reimbursement, and career advancement opportunities.
• Employee discounts.
• Supportive, inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree