Goodwill Store Manager Rockford East State Street

GOODWILL INDUSTRIES OF NORTHERN IL•Rockford, IL

7d•$55,000 - $80,000•Onsite

About The Position

The Store Manager manages all aspects of a Goodwill retail operation and is accountable for financial results, retail and sales management, people management, risk management, administrative functions, and other duties needed to effectively run a store. The role is based in a retail store, with regular interaction with customers, team members, and merchandise on the sales floor, as well as work in the warehouse area. Warehouse work may involve varying temperatures, noise, dust, and physical handling of goods. Flexibility to move between customer-facing and warehouse responsibilities is essential. The Store Manager works a schedule that meets store needs, including evenings and weekends. The position requires extended periods of standing and walking, frequent bending and lifting, and safely moving merchandise and materials. The employee may be asked to perform other job-related duties as assigned.

Requirements

A combination of education and relevant work experience aligned with the duties of the position.
At least five years of retail experience.
Familiarity with retail concepts, practices, and procedures.
Previous supervisory experience and the ability to provide oversight to a location and its employees.
Ability to make fast and accurate decisions across daily operations.
Ability to communicate effectively and respectfully with internal and external customers.
Ability to set objectives and goals, break work into process steps, measure performance against goals, and evaluate results.
Ability to prioritize multiple issues and tasks effectively and address customer needs with a sense of urgency.
High ethical standards and exceptional decision-making abilities.
Ability to follow instructions and work independently.
Ability to follow all safety rules.
Ability to travel regularly to locations throughout Goodwill’s territory.
Proficiency with computer skills, including internet operations, Microsoft Word, Excel, and Outlook.
Ability to perform all job functions efficiently and effectively, including standing, bending, lifting, and reaching for extended periods.
Ability to lift up to 40 pounds and occasionally up to 80 pounds; use both hands; and demonstrate good manual and finger dexterity.
Ability to work in dusty conditions and inspect and eliminate non-saleable donations.

Nice To Haves

Associate’s degree preferred.
Driver’s license and proof of auto insurance preferred.

Responsibilities

Understand and work in any store function, including sales, donations, textiles, and wares.
Implement and oversee appropriate procedures for all retail operations.
Merchandise the store effectively and use pricing strategies within organizational guidelines.
Ensure the store identifies valuable items for sale through the ecommerce process.
Keep major seasonal opportunities, such as Halloween and Christmas, a priority throughout the year.
Promote exceptional internal and external customer service through effective communication.
Manage the flow and inventory of donated goods, closeouts, new goods, and seasonal goods.
Conduct inventory according to organizational guidelines.
Achieve financial results through sales growth, expense management, and increased average sales.
Establish and maintain an effective, respectful team that can achieve results.
Oversee retail staff, including hiring based on budgeted needs, training, coaching, praising, disciplining, and terminating in accordance with applicable laws and Human Resource guidelines.
Complete timely and thorough performance appraisals for retail associates and store leadership staff.
Ensure staff understand all aspects of the operation and are cross-trained as needed.
Support initiatives that promote an inclusive workplace where everyone belongs, and foster a positive, professional store culture.
Prioritize safety, maintain a safe and clean work environment, establish a safety culture, and ensure safety procedures are followed.
Understand and implement loss prevention practices, and demonstrate regard for Goodwill property and equipment.
Complete required reporting accurately and on time.
Complete and post employee schedules promptly, within budget and considering employee availability.
Process payroll according to organizational guidelines.
Maintain Kaizen principles.
Communicate and work with other Goodwill departments, including Warehouse, HR, Finance, and E-Commerce, and cooperate with other stores as appropriate.
Support Mission programs carried out in the store.
Oversee store cleanliness and maintenance, reporting and following up on maintenance issues promptly.
Live Goodwill’s values by saying thank you, having fun, respecting resources, valuing every voice, thinking first, and appreciating differences.
Perform other job-related duties as assigned.