Store Manager

Ross Stores•Arnold, MO

12d

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure Company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager oversees the Stockroom, Front End, and Sales Floor, ensuring merchandise is received properly and reaches the sales floor promptly, and manages expenses through best practices and productivity. The position oversees store performance, scheduling, payroll administration, personnel matters, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It recruits, hires, trains, coaches, and develops Assistant Managers, Area Supervisors, and other Associates; addresses performance and Associate Relations issues; and ensures compliance with Company policies and applicable regulations. The Store Manager directly supervises the Assistant Store Manager, Area Supervisors, and all Retail Associates.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop a schedule to complete tasks, and execute to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches.
Analyze store reports to evaluate controllable expenses and overall store performance; address variances from Company standards with an action plan, partnering with the District Manager as needed.
Ensure Associate scheduling meets business objectives; administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and reporting as needed.
Accept special assignments as directed by Leadership.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates.
Use retention tools, training, motivation, and recognition to reduce turnover, and ensure required training is completed on time.
Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when needed; manage Associate Relations issues, consulting the District Manager as needed.
Ensure compliance with Ross personnel policies and procedures and with State, Local, and Federal regulations.
Keep expenditures within budget and control payroll hours to plan while adjusting to business trends.
Maintain adherence to Company safety policies and ensure Associates understand and can execute emergency operating procedures.
Treat Customers, Associates, and other leaders respectfully and model courtesy, friendliness, and professionalism; recognize Associates using Company recognition programs.
Execute customer service and merchandise presentation programs through Associate training and supervision; coach Retail Associates in providing efficient, friendly service across store areas.
Model and reinforce the Company Dress Code, represent and support the Company brand, and maintain a clean, neat, easy-to-shop store with the help of contracted maintenance personnel and Associates.
Ensure recovery, sizing, and markdowns meet Company standards; teach, assign, and follow up on tasks and ensure merchandise is organized according to merchandising guidelines.
Manage merchandise processing so products reach the sales floor within the expected Company timeframe.
Train Associates on Loss Prevention programs and lead efforts to achieve store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Comply with the Loss Prevention Awareness Program and maintain a strong customer-service presence, customer and Associate engagement, and heightened Loss Prevention awareness.
Lead preparation for and execution of the annual inventory process, and monitor mark-out-of-stock policy for proper administration.