Store Manager

Andy's Frozen Custard•Frisco, TX

13d•$55,000 - $70,000•Onsite

About The Position

The Store Manager takes ownership of store operations, sets growth goals, and develops strategies to achieve them. The role builds and leads the team, maintains a positive and professional environment, delivers exceptional customer service, and ensures products meet Andy’s standards. This is a hands-on position that involves working up front with guests and staff, not an office-based role. The manager also supports the company’s culture, values, and mission while fostering team development and maintaining high operating standards in a fast-paced environment. Andy's Frozen Custard describes its workplace as clean, family-friendly, and fun, with opportunities to grow within the company. The position requires full-time work and open availability, including late nights, weekends, and some holidays. The posting describes typical schedules as 40–45 hours per week and notes that stores are closed on Thanksgiving, Christmas Eve, Christmas, and New Year’s Eve, and close early on Thanksgiving Eve.

Requirements

3–5 years of proven management experience in food service or a leadership role in a related industry.
High school diploma or equivalent.
Solid employment track record with positive references.
Must be friendly, enthusiastic, and energetic.
Must be able to work full-time with open availability, including late nights, weekends, and some holidays.
Must have reliable transportation to and from work.
Ability to work outside in various weather conditions.
Physical ability to stand and walk constantly; occasionally push, pull, lift, or carry up to 55 pounds independently and safely; and occasionally ascend or descend ladders, stairs, ramps, or similar structures.
Ability to use a computer, point-of-sale register, and other listed equipment constantly.
Ability to frequently flex or rotate the wrist and spine, and constantly reach, turn, and perform precision work around the fountain area.
Ability to constantly talk and exchange ideas verbally, maintain clear near- and far-distance vision, and perform the stated physical tasks.

Responsibilities

Take responsibility for all store operations and foster a “run it like you own it” mentality.
Set store growth goals and develop strategies to achieve them.
Build and lead the store team, and mentor and develop assistant managers for potential promotion.
Communicate with the store through email, phone calls, and other channels, and ensure timely responses to inquiries.
Maintain a calm demeanor during high-volume periods or unusual events so the store continues operating to standard.
Train and hold team members accountable for delivering outstanding customer service.
Manage in a way that promotes Andy’s Frozen Custard’s culture, values, and mission.
Monitor and manage staffing levels, including interviewing, hiring, recruiting, onboarding, and overseeing training.
Follow and reinforce company policies and procedures.
Work hands-on across shifts, serving guests and supporting staff.
Lead by example and uphold high operating standards in a fast-paced environment.
Coach team members and provide ongoing feedback to support their growth.