Store Manager

Circle K•Austin, TX

6d•Onsite

About The Position

The Store Manager leads and manages store employees and site operations to deliver excellent customer service, maintain Company standards, and achieve sales and net profit objectives. The role includes recruiting, hiring, training, scheduling, supervising, and evaluating employees; maintaining the cleanliness, stock, organization, and appearance of the site; and building positive relationships with customers, suppliers, and the neighboring community. The Store Manager also oversees communications, required reports and records, merchandise presentation and pricing, safety procedures, and financial activities including sales and expense analysis, budgeting, forecasting, and safeguarding funds. The position performs mostly indoors, with outdoor work required for tasks such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally be exposed to cold temperatures while overseeing work in a walk-in cooler or freezer, as well as occasional noise. The role requires working with minimal direction and serving as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and performing inventory and cash control.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Retail sales experience.

Responsibilities

Recruit, hire, train, and manage employees to support excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to Company standards.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate feedback to employees.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety.
Ensure employees receive proper communication in a timely manner and hold periodic communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.