Store Manager

Tailored Brands•Monterey Park, CA

6d•$30 - $40

About The Position

The Store Manager leads the store team to achieve sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training team members to deliver an exceptional customer experience. The Store Manager is responsible for sales, service, and operational results; creating an engaged and inclusive workplace; developing team capability; and ensuring the store meets company standards and customer expectations. The position may include voluntarily working across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Creative, demonstrates good judgment, and is tuned into the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set clear performance expectations and ensure the team is trained to company standards in sales, customer service, and operations.
Model company values, lead by example, and actively coach team members.
Communicate priorities and sales-driving information so staff can maximize business opportunities.
Guide the team in identifying, recommending, and implementing productivity improvements.
Lead store recruiting, hiring, and training, and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and deliver consistent performance.
Use store reports and other fact-based information to make decisions and present recommendations and opportunities.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Identify performance opportunities and partner with the Regional Manager to develop and manage plans to address issues.
Maintain accurate store schedules and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and sales coverage.
Ensure store staff are trained in internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs that improve sales, service, operations, and branding efficiencies.
Create an engaged, inclusive workplace where team members' opinions and contributions are recognized and valued.
Build a culture of learning and development and ensure training tools are used.
Provide enthusiastic, motivational leadership and serve as a role model for store team members.
Develop a pipeline of external talent through recruitment.
Hold regular store meetings to keep team members informed of company directives.
Ensure the team is trained in customer service expectations and leads the store in exceeding customer expectations and achieving a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store is visually set to brand standards and marketing initiatives are implemented according to company direction.