Store Manager

Ross Stores•Jacksonville, FL

13d

About The Position

Responsible for all aspects of store operations and leads the store to ensure Company standards and best practices are consistently met. The Store Manager staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The role manages the Stockroom, Front End, and Sales Floor to ensure merchandise is received properly and reaches the sales floor promptly, while controlling expenses through best practices and productivity. The Store Manager is responsible for operational performance, payroll administration, staffing, organizational development, expense control, safety and security, customer service, store presentation, merchandise processing, and loss prevention. Directly supervises the Assistant Store Manager, Area Supervisors, and Retail Associates. The position requires five or more years of store management experience in a retail environment and the ability to work evenings and weekends. Physical duties include standing, walking, moving around the store, bending, squatting, kneeling, climbing, carrying, reaching, stooping, and occasionally pushing, pulling, or lifting more than 25 pounds.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of Customer service.
Demonstrated ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules to complete them, and execute plans to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead Company best practices and maximize productivity while minimizing steps and touches.
Analyze store reports to evaluate controllable expenses and overall store performance; address variances from Company standards with appropriate action plans, partnering with the District Manager as needed.
Ensure Associates are scheduled appropriately to meet business objectives and administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Accept special assignments as directed by Leadership.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; promote retention and ensure required training is completed on time.
Address personnel and performance matters through coaching, warnings, progressive discipline, and termination when needed; ensure compliance with personnel policies and applicable regulations, and manage Associate Relations issues in consultation with the District Manager as needed.
Keep expenditures within budget and control payroll hours in line with the plan and current business trends.
Maintain adherence to Company safety policies, ensure the safety of Associates and Customers, and ensure Associates understand and can execute emergency procedures.
Treat Customers, Associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism; recognize Associates using Company programs.
Execute customer service and merchandise presentation programs through Associate training and supervision; coach Retail Associates to provide efficient, friendly service throughout the store.
Model and reinforce the Company Dress Code, represent and support the Company brand, and maintain a clean, neat, easy-to-shop store environment, working with maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet Company standards; manage merchandise processing to the sales floor within the expected timeframe.
Train Associates on Loss Prevention programs and lead efforts to achieve store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain Loss Prevention awareness through customer service presence and Customer and Associate engagement; comply with the Loss Prevention Awareness Program and mark-out-of-stock policy.
Lead preparation and execution of the annual inventory process in accordance with inventory guidelines.
Directly supervise the Assistant Store Manager, Area Supervisors, and all Retail Associates.