Store Manager

Walgreens•Troy, OH

13d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, and selecting, training, and developing team members. The role models and delivers a distinctive customer and patient experience across retail and pharmacy operations. The Store Manager oversees daily store and pharmacy operations, including shift changes, task delegation, scheduling, cash control, bookkeeping, merchandising, inventory, and merchandise handling. The role ensures compliance with applicable laws and regulations, company policies, and operational feedback, and maintains store and grounds cleanliness, repairs, and emergency response. The manager reviews financial, sales, asset-protection, pharmacy, and clinic performance indicators, develops action plans, supports pharmacy and clinic operations, and plans for business growth. The position is responsible for managing team performance and career progression, hiring and employment decisions, compensation approvals, training completion, coaching, and open communication. The Store Manager also serves as a liaison between the store, district, and corporate teams, conducts community outreach, and attends community events. Required training includes completing Walgreens School of Operations within six months in the Store Manager position. Pharmacy technician registration or licensure, or another state-appropriate pharmacy credential, must be obtained as required by state law.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months after the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others and managing and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor and analyze customer service, coach team members, and develop improvement plans for retail and pharmacy.
Greet customers and clinic patients, offer assistance, model customer-service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store cash controls and bookkeeping, including register counts, bank withdrawals, deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, and promotional spaces.
Analyze inventory trends and oversee ordering, stocking, liquidation, and other inventory management to prevent out-of-stocks and overstock.
Supervise receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager operational feedback and organize work through hiring, placement, scheduling, and delegation.
Maintain store and grounds cleanliness and presentation; manage repairs and maintenance; respond to emergencies.
Ensure compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use store computer and technology systems and software, and contact IT support to address system problems.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other assigned tasks.
Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
Review asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve it; support busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory in anticipation of demand and seasonal changes.
Manage performance by assigning responsibilities, setting goals, observing work, providing feedback and recognition, and supporting career progression.
Monitor and ensure timely completion of required training, including pharmacy training, and coach team members.
Make hiring, promotion, and termination decisions; address issues and discipline team members; involve Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up according to deadlines; monitor and approve team member compensation.
Promote teamwork and motivation by setting expectations, tracking results, showing enthusiasm, and sharing the store vision.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Communicate regularly with team members through individual and group discussions, solicit input, answer questions, and support open communication.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure, or another credential required by state law, and pursue PTCB or ExCPT certification as required by the state.
Pursue self-development in retail, management, and pharmacy.
Act as a liaison between district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.