Store Manager

Safelite • Brunswick, GA

13d

About The Position

The Store Manager leads all retail store operations with a focus on quality and service to ensure customers have a memorable experience. The role provides people leadership, coaching, and oversight of cash and expenses, inventory control, loss prevention, safety, and store appearance. The manager oversees daily store operations and team performance while supporting quality automotive glass installations and repairs, customer service, and compliance.

Requirements

• High school diploma, GED, or equivalent, or 5–7 years of leadership/supervisory experience; listed as preferred.
• Valid state-issued driver’s license required.
• At least 3 years of leadership experience, with an innovative approach to incentivizing performance.
• 3–5 years of experience in retail or service center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, including the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Able to lift and carry up to 35 lbs. for short periods, work at elevated heights, and remain on feet for extended periods.

Nice To Haves

• Automotive experience preferred.

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, CICO (Check-In, Check-Out) procedures, customer service, staffing and scheduling, inventory management, and cash handling.
• Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and regulatory compliance.
• Work with other field leaders to ensure every technician is SafeTech™ certified and that training, retraining, and coaching support quality installs and repairs.
• Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure appropriate materials are displayed.
• Respond promptly to client complaints and warranty issues to provide world-class customer service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED