Store Manager - Bel Air, MD

Five Below•Bel Air, MD

1d•Onsite

About The Position

The Store Manager leads the store from the sales floor and is responsible for creating a strong customer experience while balancing store operations, team development, and sales results. The role includes coaching and developing associates, directing daily priorities, maintaining store presentation and merchandise flow, and adjusting staffing to meet business needs and labor budgets. The Store Manager models selling behaviors, promotes a positive and high-performing team culture, and responds effectively to changing priorities. Success is measured through sales and labor results, TruRating feedback and customer satisfaction, Store Scorecard performance, team development and retention, and operational execution and compliance. The role involves planning and coaching activities, including development check-ins, coaching conversations, labor planning, and volume planning. The position requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as the ability to perform the listed physical and operational duties.

Requirements

High school graduate or equivalent.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Excellent verbal and written communication skills.
Ability to multitask and think creatively.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to lift, push, or pull up to 25 pounds and place or move merchandise to heights of 5–10 feet.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move across the sales floor and between the sales floor and stockroom.
Ability to frequently position oneself to kneel, bend, twist, and stoop.
Ability to occasionally ascend and descend ladders to retrieve and put away stock.
Ability to read and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
At least 3 years of management experience is preferred.
5–10+ years of leadership experience leading teams and delivering results.
Experience managing a store or large department; retail experience is preferred but not required.
Comfort leading in fast-paced, high-volume, or high-complexity store environments.

Nice To Haves

Promotion from an assistant manager or co-manager role.
Retail experience.

Responsibilities

Lead the store from the sales floor and set the pace and tone for store operations.
Coach, develop, give feedback to, and recognize team members.
Oversee operational execution, including freight flow, store zones, priorities, and compliance.
Manage labor and adjust staffing to match business needs while staying on budget.
Drive sales by modeling selling behaviors, guiding associates, and supporting customer satisfaction.
Create a positive, fun, high-performing team culture.
Adapt to changing business needs and priorities while demonstrating integrity and accountability.
Conduct development check-ins and coaching conversations.
Plan labor and store volume.
Operate computers, printers, cash registers, ladders, pallet jacks, and handheld devices as needed.
Direct associates and assist customers across the sales floor, and retrieve and put away merchandise in the stockroom.