Store Manager

Circle K•Wilmer, TX

6d•Onsite

About The Position

The Store Manager leads the store’s employees and operations, ensuring excellent customer service, a clean and well-stocked store, safe practices, effective communication, and achievement of sales and profit objectives. The role recruits, hires, trains, schedules, supervises, and evaluates employees; maintains relationships with suppliers and customers; oversees store merchandising, reporting, records, and required signage; and analyzes sales, expenses, budgets, merchandise margins, and financial discrepancies. The manager reports discrepancies to the District Manager and provides regular, predictable onsite attendance. The position requires at least 50 hours per week and may involve work on all shifts, weekends, and holidays. Approximately 95% of work is indoors, with duties that may include cleaning parking lots and gas pumps and taking out garbage. The role includes occasional work in a walk-in cooler or freezer and outdoors, exposure to occasional noise, and working with minimum direction and periodic supervision. The manager must be able to perform the listed physical duties, including standing or walking for an entire shift, lifting and carrying items, and operating a cash register or computer.

Requirements

High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to supervise and manage the functions described in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to use a computer or acquire the skills needed to complete and analyze reports and handle inventory control, cash control, and employment-related forms.
Valid driver’s license and dependable transportation.
Ability to have open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions of the role and work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Ability to work a minimum of 50 hours per week.
Ability to work on all shifts, weekends, and holidays.
Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to grasp, reach, and manipulate objects with hands throughout the shift, and to push or pull with arms using up to 20 pounds of force.
Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
Ability to stand and/or walk for an entire shift and work alone.
Ability to operate a cash register and/or computer keyboard and communicate orally.
Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors, and to tolerate occasional noise.
May need to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

Food Server certificate, such as ServSafe, may be required.
Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives.
Recruit, hire, train, schedule, and manage employees, including counseling, mentoring, motivating, and separating employees using non-discriminatory management practices.
Assign and manage tasks to keep the store clean, stocked, organized, and maintained to Company standards.
Schedule employees according to Company guidelines and business needs to maximize customer service and maintain the store image.
Build positive, professional relationships with suppliers and resolve customer complaints promptly and professionally.
Promote a safe, positive public image within the neighboring community.
Prepare timely employee performance appraisals and provide performance feedback, including scheduled check-ins and anniversary reviews.
Train employees on customer service, store image, marketing execution, safety procedures, cash awareness, and required job duties; ensure required training is completed on time.
Communicate information to employees promptly and hold ongoing communication meetings with store employees and the District Manager.
Evaluate store needs and develop action plans to meet objectives.
Organize and maintain store files and manuals, and ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and that required employment posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform financial analysis needed to maximize sales and net profits.
Notify the District Manager of sales, cash, inventory, or operating discrepancies.
Provide regular, predictable onsite attendance and perform other duties as assigned.