Store Manager

Salon Service Group•Sioux City, IA

13d•$20 - $23

About The Position

Store Managers lead and develop a team that delivers exceptional customer service in a well-run, well-merchandised SSG store. They represent SSG to local stylists and salon owners and partner with the DSCs who serve them. The role manages daily store operations, sales and inventory goals, and team development while promoting SSG's culture of partnership. The Store Manager provides customer service, supports sales and brand programs, monitors sales trends, hires and coaches Associates, and creates schedules within the labor budget. The role also oversees merchandising, POS and mobile warehouse management activities, inventory, cash handling, deposits, store investment requests, and a clean, safe, policy-compliant store. Regular communication with store, regional, and Home Office leaders and strong organization, delegation, prioritization, and follow-through are essential.

Requirements

Excellent communication and strong organizational skills.
Working knowledge of Microsoft Office, including Outlook and Excel, and comfort learning systems such as S2K POS, Gateway, and Qlik.
Self-starter attitude and a continual drive to grow.
Previous sales management experience.
Working knowledge of inventory management.
Passion for the beauty industry.
Ability to work independently and as part of a team.
Ability to thrive in a fast-paced environment.
Experience building and maintaining business relationships.
Enjoy problem solving.
High school diploma or equivalent.
Ability to lift up to 30 pounds and stand or walk for up to 8 hours.

Nice To Haves

Management experience preferred.
Retail and/or customer service experience is a plus.

Responsibilities

Provide exemplary customer service and keep the customer the top priority.
Communicate consistently with area DSCs to meet and exceed sales goals and support their customers through the store.
Support promotions and brand programs, including Groupie periods, Groupie Set/Reset of displays and planograms, Intros, and Trades.
Track store sales and trends in Qlik and act on them with the Store Market Leader or Regional Sales Director.
Hire, train, coach, and retain knowledgeable Associates who model the SSG culture of partnership.
Set clear expectations, motivate employees, and provide regular feedback.
Build and manage schedules that cover current store hours within the labor budget.
Uphold merchandising and operational standards, following planograms (POGs).
Manage day-to-day operations in S2K POS and S2K Mobile WMS, including receiving, inventory accuracy, transfers, and cycle counts.
Manage cash handling, daily deposits, and credit card processing accurately and with integrity.
Use the Store Investment Fund in accordance with policy and submit requests through the Pack Request Form in Gateway.
Keep the store clean, safe, and compliant with company policy.
Communicate regularly with the Store Market Leader, Sales Director, and Home Office teams.
Organize, delegate, prioritize, and follow up to maximize productivity.
Work the store's published hours and travel occasionally.