Store Manager

Walgreens•Champaign, IL

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial controls, inventory, merchandising, compliance, facilities, daily planning, and business performance. It also manages team member performance, hiring, training, career progression, and communications with district, corporate, and community stakeholders. The Store Manager analyzes store, pharmacy, clinic, and asset protection performance and develops actions to improve results. Pharmacy-related responsibilities are carried out as permitted by law.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy, model service best practices, assist customers and clinic patients, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal presentations.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and transfers to reduce outs and overstock.
Implement store organization through hiring, placement, work assignments, scheduling, and delegation.
Maintain clean and presentable store and grounds, oversee repairs and maintenance, and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and procedures.
Ensure staff understand computer and technology systems and software, and contact information technology support to resolve system problems.
Complete special assignments and tasks as assigned, and carry out District Manager operational feedback.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review key performance indicators daily, and develop plans to increase sales, control costs, and reduce loss.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to analyze clinic performance and provide support.
Identify sales opportunities and manage inventory in anticipation of demand and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback, and recognizing accomplishments.
Manage employee career progression, training completion, coaching, performance plans, compensation approvals, and hiring, promotion, and termination decisions.
Address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
Promote teamwork and communicate regularly with team members through individual discussions and group meetings, soliciting input and keeping communication open.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
Serve as liaison between the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.