Store Manager

Boot Barn • Bridgeville, PA

8d • Onsite

About The Position

The Store Manager is a champion and model of Boot Barn's Mission, Vision and Values. This business-driving leader supports exceptional customer service and store sales goals, builds strong teams and an engaged culture, develops store partners, and sets the standard for operational excellence. The Store Manager partners with District and Regional Leadership, Human Resources, and the Store Support Center to pursue year-over-year growth, a best-in-class customer experience, and business profitability through optimized staffing, shrink reduction, and expense management.

The role leads a customer-focused selling culture and develops partners through product training, coaching, feedback, and recognition. It oversees sales performance, staffing and payroll, store operations, merchandising and visual presentation, loyalty and credit programs, compliance, and community events. The Store Manager models professionalism, teamwork, quality work, attendance, and appearance while ensuring the store follows company policies and applicable laws.

Boot Barn describes its culture as community-focused, collaborative, inclusive, and grounded in the values of the West. The work environment is clean, orderly, properly lighted and ventilated, with moderate noise levels. The position involves mostly standing and walking, along with frequent bending and lifting; reasonable accommodations may be made for qualified individuals.

Requirements

• Associate's degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to meet the physical demands of the role, including standing, walking, squatting, occasional bending, stooping, and kneeling; occasional ladder or step-stool use; and lifting, moving, and carrying up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; manual dexterity to handle, feel, type, and reach.

Responsibilities

• Lead store partners in fostering a service and selling culture, exceeding customer expectations, and building long-standing customer relationships.
• Maintain expert product knowledge across categories and develop a training plan to bring each store partner to competency in products such as western boots, work boots, denim, hats, and add-ons.
• Assess local customer needs and communicate them to the District Manager.
• Analyze and measure business trends to maximize sales and meet or exceed key metrics and goals.
• Review sales goals with partners and provide consistent, timely coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Ensure adequate staffing for changing business needs while managing payroll expenses.
• Adjust store schedules as needed, assess payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with District, Region, and Store Support Center partners.
• Ensure merchandise stock levels, adjacencies, presentations, signing, and assortments follow company visual presentation guidelines, and train partners on those guidelines.
• Lead and coach associates in customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs.
• Hold individuals and teams accountable for achieving goals.
• Partner with the District Manager to plan and execute volume-driving events, including outreach to the local community and market.
• Ensure the store leadership team understands and fulfills its roles under the store's leadership matrix.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Demonstrate professionalism, teamwork, and high standards of work quality, attendance, and appearance in interactions with customers, team members, corporate partners, and vendors.
• Adhere to and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Perform additional duties as assigned by the Store Manager, District Manager, or Store Support Center partners.

Benefits

• Competitive salary plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree