Store Manager

Saatva•Cleveland, OH

6d•$80,000 - $85,000•Onsite

About The Position

Saatva is seeking a Store Manager to lead a team of sales and customer satisfaction representatives in a Viewing Room. The role is responsible for creating a positive, enjoyable work environment, developing the team through ongoing training, and leading by example in sales while maintaining Saatva’s Five Star BBB customer satisfaction rating. The Store Manager monitors sales progress, sets goals and reasonable expectations, supports a positive company culture, and ensures a clean and healthy workplace.

Requirements

At least 2 years of consumer-facing experience, preferably with luxury products.
Strong customer service experience.
Superior coaching and mentoring skills.
Strong oral and written communication skills, including the ability to clearly and effectively explain product attributes and benefits.
Passion for providing a great customer experience.
Strong interpersonal skills and the ability to build rapport effortlessly.
Organization, prioritization, and multitasking skills, with a strong drive to complete tasks to a high standard of quality.
Proficiency using personal computers and related software.
Ability to work a retail schedule that includes weekends and sale holidays.

Responsibilities

Create a pleasant and enjoyable work environment through team building.
Oversee and develop a team of 10 or more sales and customer satisfaction representatives through continual training.
Lead by example with productive sales while maintaining Saatva’s Five Star BBB customer satisfaction rating.
Maintain a positive company culture.
Monitor sales progress and set goals and reasonable expectations.
Ensure a clean, healthy work environment.