About The Position

The Store Manager is responsible for managing store employees and effectively planning and implementing store processes, including ordering, receiving, stocking, merchandise presentation, selling, staffing, and support. The role oversees employee recruitment, selection, retention, training, performance evaluations, and development while ensuring compliance with labor laws and company policies. The Store Manager manages store operations and financial performance, including staffing and opening and closing the store, evaluating operating statements, controlling expenses and shrink, managing orders and inventory, and maintaining accurate merchandise and cash controls. The role also leads customer service, ensures a clean, organized, safe, and secure store, and ensures employees follow company policies, procedures, documentation requirements, and operating practices.

Requirements

  • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to perform mathematical calculations, including addition, subtraction, multiplication, division, and percentages.
  • Knowledge of cash handling, cashier accountability, and deposit control.
  • Ability to perform IBM cash register functions to generate reports.
  • Knowledge of inventory management and merchandising practices.
  • Effective oral and written communication skills.
  • Effective interpersonal skills.
  • Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
  • Knowledge of cash, facility, and safety control policies and practices, including deposits, store keys, and the SAFE program.
  • Good organization skills and attention to detail.
  • Ability to solve problems and handle varied situations where limited standardization exists.
  • Frequent walking and standing, bending, stooping, and kneeling.
  • Ability to lift up to 40 pounds frequently and up to 55 pounds occasionally, and to climb a ladder occasionally.
  • Ability to regularly drive or provide personal transportation for bank deposits and occasional business travel.
  • High school diploma or equivalent strongly preferred.
  • One year of management experience in a retail environment preferred.

Nice To Haves

  • High school diploma or equivalent.
  • One year of management experience in a retail environment.
  • Spanish bilingual ability may be preferred at certain store locations.

Responsibilities

  • Recruit, select, and retain qualified employees in accordance with federal and state labor laws and company policies; ensure the store is properly staffed.
  • Train employees, conduct performance evaluations, identify performance gaps, counsel employees, and address issues up to and including termination.
  • Recommend employee pay rates and advancement.
  • Communicate performance, conduct, and safety expectations; coordinate meetings and events that promote safety, security, and compliance.
  • Ensure the store is staffed and opened and closed effectively each day; personally open at least twice per week and close at least twice per week.
  • Evaluate operating statements for business trends, sales, profitability, inventory turnover, expense-control opportunities, potential shrink, and errors.
  • Manage ordering to meet or exceed in-stock targets; review ordering plans, seasonal direction, and inventory issues weekly; follow up on Basic Stock Replenishment and cycle counts.
  • Facilitate merchandise staging, stocking, and storage according to company processes.
  • Ensure merchandise presentation follows established practices, including proper use of fixtures, pricing, and signage.
  • Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Protect the financial integrity of the store through cashier accountability, key control, security practices, and cash-control procedures.
  • Lead superior customer service.
  • Maintain a clean, well-organized store and a safe, secure working and shopping environment.
  • Ensure the store has the tools needed to perform required tasks.
  • Follow company policies and procedures and ensure employee compliance.
  • Complete paperwork and documentation according to guidelines and deadlines.
  • Drive or provide personal transportation to make bank deposits and occasionally attend management meetings or visit other Dollar General stores.
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