Store Manager, Palmer Square - Full Time
About The Position
Bluemercury is seeking a Store Manager to lead a team in delivering personalized, high-quality beauty service and expert product advice. The Store Manager drives sales and customer service, builds client relationships, and models the brand’s client-first service approach while empowering the team to exceed customer expectations. The role combines team leadership, sales and KPI strategy, coaching and talent development, recruiting, and operational execution. The Store Manager also works directly with clients by providing product expertise and tailored recommendations, supporting promotions and loyalty programs, maintaining inventory and store presentation, participating in beauty workshops, and sharing customer feedback with the management team.
Requirements
- 2–3 years of retail management experience.
- Advanced authority and expertise in successful retail team leadership.
- Strong interpersonal and communication skills, including the ability to connect across organizational levels and share knowledge.
- Ability to foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
- Passion for beauty and staying current on trends and products.
- Flexible availability, including days, evenings, Saturdays, and holidays.
- Critical thinking, strategic partnership, and inspirational leadership skills.
- Resourcefulness and ability to adapt quickly to changing priorities.
Nice To Haves
- Beauty industry experience.
Responsibilities
- Facilitate consistent communication among team members and business partners.
- Communicate the brand vision and business challenges, empower the team, and hold colleagues accountable to high standards.
- Model the client-first service approach and build personalized relationships with colleagues, clients, and visitors.
- Analyze business performance, develop strategies to achieve KPIs, delegate work, and recognize progress toward goals.
- Create and execute store-level event strategies to drive incremental sales.
- Train, coach, and develop direct reports using performance management and continuous improvement strategies.
- Recruit high-performing talent, build a talent bench, and support succession planning.
- Execute operational tasks, support effective scheduling and inventory control, minimize costs, and contribute to profitability.
- Build strong, personalized relationships with customers and create a welcoming, inclusive atmosphere.
- Maintain and share knowledge of beauty products and current industry trends.
- Recommend products based on clients’ needs, preferences, and skin types; demonstrate products and provide application tips.
- Drive sales by communicating product benefits and promotions, and inform customers about loyalty programs and upcoming events.
- Support stock management, product availability, and an organized, visually appealing store environment.
- Participate in and occasionally lead in-store beauty workshops.
- Collect customer feedback on products and services and share insights with the management team.
Benefits
- Inclusive, challenging, and fun work environment.
- Empowerment to perform impactful work with tangible results.
- Competitive pay, including commission and bonus opportunities.
- Merchandise discounts and gratis.
- Paid time off for full-time hourly employees.
- Medical, dental, and vision coverage.
- 401(k).
- Advancement opportunities and mentorship.
- Employee Assistance Program with mental health and financial literacy resources.
- Colleague Resource Groups and give-back/volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
