Assistant Store Manager, NYC Union Square - Full Time
About The Position
Bluemercury is seeking a passionate Assistant Store Manager to support the team and enhance customers’ beauty experiences through exceptional service, product knowledge, and expert beauty advice. The Assistant Store Manager drives sales and optimizes customer service through client interactions and relationship building. This role advocates for beauty, consistently models best-in-class service, helps clients meet their beauty needs, and empowers the team to exceed client expectations. The Assistant Store Manager supports team communication, sales and operational performance, inventory management, and a welcoming, inclusive store environment. The role also shares beauty expertise, offers personalized recommendations and product demonstrations, supports promotions and loyalty programs, and participates in customer workshops.
Requirements
- Strong interpersonal and communication skills, including the ability to connect with colleagues and clients and share knowledge.
- Passion for beauty and staying updated on industry trends and products.
- Flexible availability, including days, evenings, weekends, and holidays.
- Critical-thinking skills, strategic partnerships, and results-driven action.
- Resourcefulness and ability to adapt quickly to changing priorities.
- 1–2 years of retail supervisory experience.
Nice To Haves
- Beauty industry experience.
- Advanced authority and expertise in a specific brand.
Responsibilities
- Facilitate consistent communication among team members and business partners.
- Model Bluemercury’s client-first service approach and build personalized relationships with colleagues, clients, and visitors.
- Nurture client relationships, collaborate with the team to provide best-in-class service, identify opportunities for incremental revenue, and support events and promotional strategies.
- Execute operational tasks, support inventory control and cost minimization, delegate and manage operational processes, and promote teamwork and knowledge-sharing.
- Help train and support peers and use problem-solving and collaboration to drive results.
- Build and maintain strong, personalized relationships with internal and external customers.
- Create a welcoming and inclusive atmosphere in which clients and colleagues feel valued and understood.
- Share product expertise across skincare, makeup, haircare, and fragrance, and stay current on products and beauty trends.
- Recommend products tailored to clients’ needs, preferences, and skin types; conduct product demonstrations and provide application tips.
- Drive sales by communicating product benefits and promotions, and encourage repeat business by sharing information about loyalty programs and events.
- Assist with stock management, product availability, and maintaining an organized, visually appealing store.
- Participate in and occasionally lead in-store beauty workshops.
- Collect customer feedback on products and services and share insights with management.
Benefits
- Competitive pay, including commission and bonus opportunities.
- Merchandise discounts and gratis.
- Paid time off for full-time hourly employees.
- Medical, dental, and vision coverage.
- 401(k).
- Advancement opportunities and mentorship.
- Employee Assistance Program with mental health and financial literacy resources.
- Colleague Resource Groups and give-back/volunteer opportunities.
- Inclusive, challenging, and fun work environment.
- Empowerment to perform impactful work with tangible results.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
