Store Manager

Circle K•San Antonio, TX

6d•Onsite

About The Position

The Store Manager leads and manages store employees and site operations to meet company standards for customer service, cleanliness, merchandise presentation, safety, communication, and financial performance. The role includes recruiting, hiring, training, scheduling, coaching, and evaluating employees; maintaining relationships with suppliers and customers; organizing site records and reports; and analyzing sales, expenses, budgets, forecasts, and merchandise margins. The manager works with a minimum of direction and supervision and performs other duties as assigned or delegated by the supervisor. The position is primarily indoors, with occasional outdoor work such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The company may change this job description as required by business necessity.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties, responsibilities, and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analysis of reports, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision and to act as an effective manager, supervisor, and leader.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Maintain a professional and supportive image with employees and the supervisor.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use nondiscriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.