Store Manager

Tailored Brands•New Hartford, NY

6d•$26 - $37

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training store staff to deliver an exceptional customer experience. The Store Manager is responsible for sales, service, and operational goals; building an engaged and inclusive workplace; developing team performance; and ensuring store programs and brand standards are implemented effectively.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Creative, with good judgment and awareness of business conditions.
Self-motivated and results-oriented, with strategic thinking skills.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of a work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set performance expectations and ensure the team is trained in sales, customer service, and operations to company standards.
Model company values and coach team members by example.
Communicate priorities and sales-driving information so staff can maximize business opportunities.
Guide the team in identifying, recommending, and implementing productivity improvements.
Lead recruiting for the store and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop sales game plans and follow up on execution to drive consistent performance.
Use store reports and other fact-based information to identify opportunities, make recommendations, and support decisions.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Partner with the Regional Manager to address performance opportunities and manage issues effectively.
Maintain accurate schedules and appropriate staffing and sales coverage for initiatives, Ship-from-Store, operational tasks, and customer needs.
Ensure store staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to increase efficiency in sales, service, operations, and branding.
Create an engaged, inclusive store environment where contributions are valued.
Promote learning and development and ensure training tools are used.
Provide enthusiastic, motivational leadership and serve as a role model.
Develop a pipeline of external talent through recruitment.
Hold regular store meetings to keep team members informed of company directives.
Ensure the team is trained on customer service expectations and deliver an exceptional customer experience.
Lead the team to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve concerns.
Ensure visual presentation meets brand standards and marketing initiatives are carried out as directed.