Store Manager

J.McLaughlin•Ocala, FL

13d

About The Position

J.McLaughlin is seeking a highly motivated, results-driven Store Manager for a retail store. The role leads the team in achieving goals while upholding company ideals and standards, and is responsible for all aspects of the business, including sales, customer service, visual merchandising, team development, staffing, and operations. As a brand ambassador, the Store Manager takes care of clients, drives business, and creates a distinctive shopping experience for new and existing customers. The Store Manager embraces the company’s culture of kindness, builds productive relationships with clients and local communities, and fosters a customer-centric retail environment. The role sets clear goals and expectations, develops and motivates the team, makes effective business decisions, and manages store operations to support an efficient, profitable business. J.McLaughlin is an American Sportswear and Accessories brand with more than 150 retail locations and a focus on personalized service, community relationships, and local philanthropic engagement.

Requirements

Three or more years of retail management experience preferred.
Bachelor’s degree or equivalent experience.
Strong management and leadership skills.
Strong analytical and problem-solving skills.
Team player with strong communication and interpersonal skills.
Proven track record of achieving sales goals and accountability for results.
Positive and self-motivated.
Consistently demonstrates accountability, reliability, and professionalism.
High energy and results driven.
Adapts positively to change.
Ability to multitask while keeping the customer the top priority.
Able to work various shifts, including weekends and holidays.
Able to stand for long periods and lift up to 30 pounds.

Nice To Haves

Three or more years of retail management experience.

Responsibilities

Represent the brand by embracing company culture and cultivating productive, profitable relationships with clients and communities.
Set clear goals and expectations, motivate and engage the store team, and hold team members accountable for achieving objectives.
Provide exemplary client service and foster a friendly, customer-centric environment that builds loyalty.
Use business acumen to make effective business decisions and manage store operations efficiently and profitably.
Oversee hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management.
Recruit and hire talent; train and develop the team in selling skills, product knowledge, and store operations.
Conduct performance appraisals and provide in-the-moment coaching to maximize sales and motivate the team.
Develop and implement client outreach plans using clienteling tools.
Use the POS system effectively to provide exemplary service.
Partner with community organizations and charities to host store events and trunk shows.
Drive sales through product knowledge and appropriate client recommendations; monitor sales trends and execute plans to maximize sales.
Communicate business needs with the District Manager and store teams, and share best practices and information with peers across markets.
Respond to customer questions, inquiries, and concerns and resolve issues in a timely manner.
Communicate and execute direction from Retail Operations and the Corporate Office.
Plan and prioritize workload while keeping customers the top priority.
Merchandise the sales floor to maximize sales while following visual directives and standards.
Maintain a clean and organized store.
Partner with the District Manager and Human Resources on employee relations and performance issues in accordance with company policy.
Adhere to and enforce company policies, procedures, and standards of professionalism; lead by example with integrity.