Store Manager - Shops of Chisolm Trail, Fort Worth

James Avery Artisan Jewelry•Fort Worth, TX

About The Position

The Store Manager coordinates store activities to ensure goals and deadlines are communicated and met, and provides leadership to store management in planning, organization, control, and store-level management. The role manages overall daily store operations, including hiring, discipline, and employee scheduling, to support cost-effective, high-quality operations and achievement of store objectives. Responsibilities also include accounting and paperwork, cash receipts and pricing, and physical inventories. This opportunity is for the Shops of Chisolm Trail location in Fort Worth, Texas. The Store Manager directs store activities, oversees expenses and schedules, leads recruitment and onboarding, and ensures effective guest service and inventory management. The role monitors compliance with company policies, delegates work, develops action plans, conducts store meetings and performance evaluations, and communicates business goals and results. The Store Manager keeps the Manager informed of product, guest, and personnel issues, assumes Assistant Manager duties when that position is absent, and builds effective working relationships with internal and external stakeholders.

Requirements

Associate’s degree in a related field and three years of retail management experience, or equivalent education and experience.
Knowledge of budgeting, inventory control, and visual presentation techniques.
Ability to direct retail store activities to achieve optimal results.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.
Ability to consistently maintain a driving record that meets insurance company requirements.
Must pass a background check and alcohol, controlled substance, and illegal drug screen meeting company standards before beginning regular employment.

Responsibilities

Direct the activities of the retail store to achieve optimal results.
Approve supply expenditures and manage and approve store expenses within budget.
Prepare and review the leadership team schedule using the electronic scheduling system; approve schedule changes as needed, including all leadership team schedule changes, and maintain leadership schedules in accordance with operational, compliance, budget, policy, and governmental requirements.
Perform store opening and closing activities, including financial processes and delegation of job duties.
Recruit, select, and onboard team members; assist with recruiting, selecting, evaluating, counseling, and training retail associates as needed in the absence of the Assistant Store Manager.
Address and resolve guest concerns and ensure the leadership team is trained to handle concerns promptly and appropriately.
Manage inventory processes, including cycle counts, adjustments, shipping, and receiving; notify the appropriate Manager of inventory issues.
Monitor compliance with company policies and report violations to the appropriate department.
Delegate duties and areas of responsibility to the team.
Develop action plans to ensure compliance with directed changes, including visual and inventory policies.
Plan and conduct regularly scheduled store meetings.
Manage the annual inventory process.
Conduct performance evaluations in accordance with evaluation schedules and compensation guidelines, approve associate evaluations, and address employee performance issues promptly and consistently.
Communicate goals, objectives, sales plans, and performance metrics to associates; monitor results and provide leadership and training in leadership skills, goal attainment, employee relations, customer service, product knowledge, visual merchandising, and store procedures.
Keep the Manager informed of product, guest, and personnel issues.
Monitor product trends and changes in retail and communicate them to the Manager.
Process employee purchases, monitor returns as needed in accordance with retail policies, and approve guest returns.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams.
Assume Assistant Manager duties when that position is absent.