General Manager - Aces - Chisolm Trail Casino

Traditions Hospitality Group•Duncan, OK

21h•$50,000 - $60,000•Onsite

About The Position

The General Manager at Traditions Hospitality Group oversees all aspects of the establishment’s operations and leads the team in delivering exceptional guest experiences and achieving profitability. The role provides leadership across operations, finance, human resources, and guest services; develops and implements plans for revenue growth and cost control; and promotes guest service, employee engagement, and operational efficiency. The General Manager also oversees hiring, training, and employee development, monitors performance and financial results, and addresses guest concerns and operational challenges. The position is based at Aces Sports Grill in Duncan, Oklahoma, and requires flexibility to work nights, weekends, and holidays. The work environment may involve exposure to smoke, depending on the establishment’s location.

Requirements

Must be at least 21 years of age.
Must be able to pass a background check.
Must be able to obtain a Gaming license.
Must be able to obtain an ABLE license.
At least 2 years of management experience, preferably in a related field, demonstrating leadership and operational skills.
Flexibility to work nights, weekends, and holidays.
Maintain a professional appearance in accordance with the establishment’s dress code.
Ability to stand and walk for extended periods.

Responsibilities

Provide leadership and direction to operations, finance, human resources, and guest services.
Develop and implement strategic plans to meet business objectives, including revenue growth and cost control.
Promote exceptional guest service, employee engagement, and operational efficiency.
Oversee hiring, training, and development initiatives to build a high-performing team.
Monitor and analyze key performance indicators, operational reports, and financial results to identify improvement opportunities and support data-driven decisions.
Address guest concerns, service failures, and operational challenges promptly and professionally to protect the guest experience and brand reputation.