CASINO MANAGER

Town Pump, Inc.•Lolo, MT

About The Position

Montana’s Best Casinos is seeking a motivated, outgoing Casino Manager to lead a location and provide a comfortable, fun guest environment. The manager is accountable for customer service and supervisory decisions consistent with casino operations standards, policies, and procedures. The role supports location performance through leadership, expense and revenue management, security and financial controls, promotions, and competitor monitoring. The Casino Manager sets a professional example and oversees the location’s cleanliness and maintenance, staffing, employee development, and succession planning. The manager must be able to understand and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager. Responsibilities also include administrative and financial work, casino and liquor-store operations, gaming-machine and equipment maintenance, regulatory and corporate paperwork, and operating a vehicle for business errands.

Requirements

Maintain a current Montana driver’s license with an appropriate driving record.
Be able to operate a vehicle for work errands.
Be able to know and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.

Responsibilities

Be accountable for customer service at the location and make supervisory decisions consistent with casino operations standards, policies, and procedures.
Assist with planning, leadership, organization, and follow-up for controllable expenses, sales increases, inside gross margin, security and control of corporate funds, shortage controls, promotions, and competitor monitoring.
Set a professional example for coworkers in attitude, teamwork, customer service, and casino operations.
Maintain the location’s cleanliness and overall maintenance; hire and discipline employees when needed; plan for employee succession and help control unnecessary turnover.
Know and/or perform the duties of a Floor Runner, Bartender, Bookkeeper, and Assistant Manager.
Collect non-sufficient-fund checks and sign warrant documents when payment is not received.
Ensure the security of the location and company assets according to policy and procedures; check that surveillance equipment operates properly and provides suitable views, and report deficiencies promptly.
Troubleshoot, repair, and reset interior and exterior signs, including window message, pole, and building signs and signs displaying operating hours, opening and closing information, and game advertising.
Grow location revenue through effective management, hiring, training, exceptional service, appropriate staffing, property cleanliness and safety, competitor evaluation, and awareness of the community’s economy.
Supervise, hire, train, orient, and develop floor runners, bartenders, bookkeepers, assistant managers, and managers in training, including succession planning.
Perform administrative work including audits, bookkeeping, payroll, record and file maintenance, ID logs, ordering and invoicing for casino and liquor-store operations, advertising, public relations, daily deposits, and daily reports.
Audit machines for accurate hard and soft meters, times, dates, program and version numbers, and service forms; ensure timely submission and follow-up on corrections and state inspections.
Prepare the liquor store for audits, maintain full knowledge of its operations, uphold company standards, and keep its running book accurate and current.
Submit required documents to the corporate office, including accident and incident reports, snow-removal logs, meeting agendas, timecards, upload sheets, and vendor and state service forms.
Manage merchandising and inventory, including receiving, pricing, stocking, displaying, rotating bar inventories, and auditing liquor-store inventory.
Monitor Players Club activity and investigate and troubleshoot issues to ensure club integrity, including customer tier levels.
Maintain or perform basic repairs on gaming machines and bar equipment; send replacement and loaner parts to the appropriate vendor in a timely manner and keep solutions binders, equipment logs, and machine-maintenance logs current and available.
Maintain a current Montana driver’s license and appropriate driving record, and operate a vehicle for errands such as banking, store and post-office visits, meetings, and county attorney visits.