STORE MANAGER

Goodwill Industries of Southern New Jersey and Phi•Middle Township, NJ

4d•$54,418 - $68,536•Onsite

About The Position

The Store Manager oversees, leads, and achieves results for a retail store location. The role directs daily operations, leads the team, and drives the business, applying general management skills to support short- and long-term success. Key areas include store operations, financial management, human resources, inventory control, and employee training, development, and retention. The Store Manager builds and retains motivated, high-performing teams through effective line management and maintains excellent customer-service standards, treating customers with respect and dignity while building loyalty to the Goodwill brand. The position is part of the Retail Team. The Store Manager executes the retail operations plan and works with the Retail Regional Manager, Human Resources, and other Goodwill divisions to meet business goals, manage product levels, develop cost-effective product generation, and resolve employee performance matters. The role also ensures compliance with company policies and applicable security, health, and safety requirements. The job is based at the Rio Grande Store in Rio Grande, New Jersey. It is full-time, with negligible travel. The schedule must be flexible on short notice and may include nights, weekends, and occasionally long hours. The work environment can be hectic, with occasional periods of high stress, and may require assisting other areas of the store.

Requirements

Ability to lead effectively in a demanding, fast-paced team environment and motivate others.
Ability to collaborate and partner with others to achieve business outcomes while supporting both team and individual performance.
Effective verbal, written, and electronic communication skills, including active listening and communication appropriate to different situations and audiences.
Ability to identify customer and internal partner expectations and take actions to exceed them.
Self-motivation and initiative.
Solution-oriented and decisive approach.
Strong work ethic and attention to detail.
Influencing and negotiation skills.
Ability to make sound, timely decisions using knowledge and experience and empower other leaders or team members to make decisions.
Business and financial reasoning, including understanding profit-and-loss accounting and operating factors such as volume and price.
Ability to acquire, develop, promote, and retain high-performing talent.
Ability to interact sensitively with others, respect diversity, recognize contributions, and respond to the concerns of leaders and team members.
Honesty, integrity, dependability, and trustworthiness.
Enthusiasm and ability to work accurately and thoroughly.
Ability to communicate and understand verbal and written instructions in English.
Ability to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
Valid driver’s license in good standing.
Ability to be flexible and assist other store areas when needed.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.
Ability to meet the stated physical demands: frequent standing, walking, handling/fingering, reaching outward and above the shoulder, and carrying up to 20 pounds; occasional sitting, climbing, crawling, squatting or kneeling, bending, and carrying heavier loads, including occasional loads over 100 pounds.

Responsibilities

Follow Goodwill policies and safety procedures and maintain professional etiquette.
Execute the retail operations plan to achieve daily, monthly, quarterly, and yearly profit, revenue, and production goals.
Manage the store’s day-to-day operations and meet employee and customer needs.
Coordinate with the Retail Regional Manager to analyze and develop innovative, cost-effective product generation and monitor product levels to meet sales budget targets.
Coordinate with the Retail Regional Manager to analyze, identify, and execute strategic goals and objectives.
Make decisions concerning day-to-day retail operations within the defined work area.
Ensure compliance with security, health, and safety policies and procedures, and support changes needed to meet statutory requirements and minimize risk.
Work with Human Resources to train and develop staff and ensure adherence to HR systems and procedures.
Partner with Human Resources to achieve people-management goals and address performance issues, including disciplinary, grievance, and capability discussions as required.
Recruit and retain top talent and proactively manage and review store staff performance and progress.
Coordinate with various Goodwill divisions.
Maintain a clean, neat personal appearance and wear the company-issued uniform.
Maintain regular attendance.
Perform other essential duties as assigned.
Assist other areas of the store when needed.