Store Manager

Tailored Brands•Franklin, MA

6d•$24 - $35

About The Position

The Store Manager leads the store team to achieve sales performance expectations through active coaching, development of a team-selling environment, and operational excellence. The role includes recruiting, hiring, and training store staff to deliver an exceptional customer experience. The Store Manager is responsible for achieving store business plans, developing and executing sales plans, maintaining operational standards, and creating an engaged, inclusive workplace where employees are trained, supported, and motivated. The position reports to the District Manager. The stated pay range is $23.95–$34.51 per hour. The position may involve voluntarily working across multiple store or site locations and brands.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Creative, demonstrates good judgment, and stays attuned to business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Demonstrates active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of a work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set performance expectations and ensure the team is trained to company standards in sales, customer service, and operations.
Model company values and lead by example through active coaching.
Communicate priorities and sales-driving information so staff can maximize business opportunities.
Guide the team in identifying, recommending, and implementing changes to improve productivity.
Lead recruiting for the store and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and deliver consistent performance.
Use store reports and other fact-based information to make decisions and present opportunities and recommendations.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Identify performance opportunities and partner with the Regional Manager to develop and manage plans to address issues.
Maintain accurate store schedules and appropriate staffing for initiatives, Ship-from-Store, operational tasks, and customer coverage.
Ensure store staff are trained on internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement store programs that improve sales, service, operations, and branding efficiencies.
Create an engaged and inclusive store environment where contributions are recognized and valued.
Promote learning and development and ensure training tools are used.
Provide enthusiastic, motivational leadership and serve as a role model to store team members.
Build a pipeline of external talent through recruitment.
Hold regular store meetings to keep team members informed about company directives.
Ensure the store team understands customer service expectations and delivers an exceptional customer experience.
Lead the team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
Use customer feedback to take appropriate action and prevent or resolve concerns.
Maintain the store's visual presentation to brand standards and execute marketing initiatives according to company direction.