Store Manager

Circle K•San Antonio, TX

11d•Onsite

About The Position

The Store Manager leads the store’s employees and operations, ensuring excellent customer service, a clean and well-stocked site, compliance with Company standards, and achievement of sales and profit objectives. The role includes recruiting, hiring, training, scheduling, coaching, and evaluating employees; managing customer and supplier relationships; maintaining effective communication; and overseeing reports, merchandise, site records, safety, and financial controls. The manager works with a minimum of direction and supervision and is expected to act as an effective manager, supervisor, and leader. The position performs most work indoors but also requires outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Responsibilities

Recruit, hire, train, and manage employees while promoting excellent customer service.
Assign tasks and maintain a clean, organized, adequately stocked site that meets Company standards.
Schedule employees within Company guidelines to support customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive professional relationships with suppliers.
Resolve customer complaints in a timely and professional manner and promote a safe, positive image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate feedback.
Train employees on customer service, site image, marketing execution, and safety procedures, and promote safety awareness.
Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve desired objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are readily accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.