Store Manager

Circle K Stores • Irving, TX

4d • Onsite

About The Position

The Store Manager leads store operations, employees, customer service, training, communications, planning, and financial performance. The manager directly supervises two or more full-time employees, recruits and trains staff, assigns work, schedules employees, and maintains store standards for cleanliness, stock, organization, and customer service. The role includes regular onsite attendance and building professional relationships with suppliers, customers, employees, supervisors, and the neighboring community.

The manager provides ongoing employee coaching and performance appraisals, ensures required training is completed, and promotes safety and cash awareness. The manager also communicates with store employees and the District Manager, maintains store records and manuals, ensures reports and merchandise processes are completed accurately, and develops action plans to meet store objectives.

Financial duties include analyzing sales and expenses, forecasting and budgeting profit-and-loss items, managing merchandise margins, safeguarding funds, and reporting discrepancies to the District Manager. The position requires at least 50 hours of work per week and may include any shift, weekends, and holidays. Work is primarily indoors, with some outdoor duties and occasional exposure to cold temperatures and noise.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience (preferred as stated in the posting).
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to supervise and manage the functions listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to use a computer or acquire the skills needed to complete and analyze reports and perform inventory control, cash control, and employment-related form tasks.
• Valid driver’s license and dependable transportation.
• Open availability and ability to work all shifts, weekends, and holidays.
• Ability to communicate orally and in writing in English.
• Ability to perform the essential duties and physical functions and work in the described conditions.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Ability to work alone and with minimum direction and periodic supervision.
• Ability to stand and/or walk for an entire shift; grasp, reach, and manipulate objects; operate a cash register and/or computer keyboard; and stoop, kneel, squat, bend, push, and pull.
• Ability to lift and/or carry up to 30 pounds from ground to overhead occasionally and up to 50 pounds from ground to waist occasionally.
• Ability to push or pull with arms up to 20 pounds, reach overhead, and bend and twist at the waist.
• Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors, and to tolerate occasional noise.
• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervise the activities of two or more full-time employees, which may include assistant managers, lead representatives, and customer service representatives.
• Recruit, hire, train, counsel, mentor, motivate, and separate employees using non-discriminatory management practices.
• Assign tasks and schedule employees according to company guidelines and business needs to maintain customer service and store image.
• Maintain a clean, adequately stocked, organized, and well-kept store according to company standards.
• Build positive, professional relationships with suppliers and promote excellent customer service, resolving complaints promptly and professionally.
• Maintain regular and predictable onsite attendance and promote a safe, positive image in the neighboring community.
• Prepare timely employee performance appraisals and check-ins, provide performance-based feedback, and ensure required training is completed.
• Train employees on customer service, store image, marketing execution, safety, and cash awareness.
• Ensure employees receive timely communications and hold ongoing communication meetings with store employees and the District Manager.
• Evaluate store needs and develop action plans to meet objectives; maintain store files and manuals.
• Ensure required and requested reports are completed accurately and on time, merchandise is stocked and displayed attractively and priced correctly, and employment posters and signs are accessible.
• Analyze daily sales and expenses and take action to maximize sales and net profits; budget and forecast profit-and-loss items and manage merchandise margins.
• Safeguard and account for money received and disbursed, perform financial analyses, and notify the District Manager of sales, cash, inventory, or operating discrepancies.
• Perform other duties as assigned.
• Work at least 50 hours per week and perform occasional outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED