Store Manager (Store 3005)

GameStop•Olympia Fields, IL

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized, complete solutions for every guest and providing outstanding service through professional conduct and a shared passion for gaming. The role supports the overall store environment to meet or exceed sales and profit goals, promotes product visibility and sales, maintains a clean and organized shopping environment, and grows guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing levels varying by store size, location, and expected sales volume, and manages and leads in a multiunit capacity. The position leads store associates, sets guest service expectations, oversees staffing and scheduling, and ensures associates complete onboarding and required training. It is accountable for store sales, profit, and shrink goals; inventory control and loss prevention; store presentation and safety; daily financial procedures; administrative duties; and fulfillment and shipment of Omni-Channel orders. The role requires 40 hours per week and flexibility to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years of age.
High school diploma or equivalent.
At least 1 year of retail management experience.
Outgoing, welcoming personality and strong people skills.
Provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work independently and lead a team while completing assigned tasks on time.
Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
Ability to operate a Point-of-Sale (POS) computer system.
Basic mathematics, currency-handling, and alphabetizing skills.
Ability to complete required paperwork properly and understand and convey written, oral, or diagram-based instructions.
Ability to execute financial tasks in strict accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week and work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure constructively and adapt to stressful situations without affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, and good judgment.
Ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise weighing up to 30 pounds from ground level to a minimum height of 4 feet.
For positions in stores on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

Associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Manage and lead in a multiunit capacity and oversee all facets of store operations.
Provide and model best-in-class guest service, including greeting guests, answering questions and concerns, helping guests with video gaming needs, explaining promotions, recommending items, applying selling behaviors, and thanking guests.
Prioritize guest needs and circulate throughout the store while supporting the total shopping environment, sales initiatives, and guest relationships.
Process purchases and returns accurately through the Point-of-Sale (POS) system and respond promptly and professionally to in-person and phone inquiries.
Promote GameStop guest benefits, including the reservation, trade-in, and Pro Rewards programs.
Recruit, interview, hire, assess, develop, and retain associates; ensure completion of onboarding, job training, and compliance training before associates open or close a shift alone.
Communicate with store associates and the District Manager to implement store initiatives, and train associates on their responsibilities, policies, procedures, practices, and guidelines.
Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates in accordance with guidelines, account for required breaks and meals, and maintain staffing levels that support guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, and enter written feedback for each associate in Workday or the HR service management system.
Maintain clean, organized, properly merchandised store areas, including restrooms, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform inventory counts at the home store and other stores in the district or region; stock and restock merchandise and maintain organized, alphabetized sales-floor product.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, required bank deposits, and appropriate inspection of associates’ packages or belongings at closing or shift end.
Lead the store team in meeting or exceeding sales, profit, and shrink goals and complete related administrative and operational duties.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make bank deposits as required.
Verify shipments, record discrepancies or shortages in the POS system, conduct inventory counts, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, with boxes properly labeled and packing lists included.
Maintain awareness of associate and guest safety, address hazards immediately, and report injuries according to company guidelines.
Maintain neat and organized store records and files and keep manuals up to date.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.