Store Manager

Extra Space Storage • North Bergen, NJ

18d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role ensures high facility cleanliness standards, financial accuracy through effective reporting and controls, and operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. This position works between multiple stores in the district and requires bilingual Spanish skills.

Requirements

• Bilingual Spanish is required.
• At least 2 years of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Leadership experience is preferred but not required.
• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.
• Growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED