Store Manager

Carter's • Fresh Meadows, NY

6d

About The Position

As a Store Manager at Carter’s, you lead the team in welcoming and supporting families through key moments in their parenting journey. You foster an inclusive environment, develop employees’ skills and product knowledge, coach the team to reach its potential, and help team members grow their careers.

You oversee talent development, customer experience, merchandising, operations, payroll, budgets, and store performance. You lead the Leader on Duty program and help deliver a seamless omnichannel experience. The position requires the ability to meet the stated physical demands and availability that may include days, nights, weekends, and holidays, with at least two closing shifts per week.

Compensation ranges from $28.50 to $37.00 per hour, based on experience and location.

Requirements

• At least 3 years of retail or related management experience leading direct reports.
• High school diploma or GED.
• Positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

• Build a talent pipeline through networking and recruiting, and develop succession plans by training and developing the team.
• Foster a positive, safe, and inclusive work environment where employees collaborate and performance is recognized to increase engagement.
• Grow leaders by providing direction, delegating, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers and assist them with product styles, features, and benefits.
• Build customer loyalty by directing and coaching the team on customer participation in loyalty programs, including credit programs.
• Execute company direction on merchandising and operations, and manage payroll and budgets.
• Understand and analyze key performance indicators (KPIs) and identify behaviors that drive results.
• Lead and integrate an omnichannel experience, ensuring teams are trained on available tools.
• Reduce loss through consistent customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You Program, including tuition-free GED or bachelor’s degree study or English as a second language learning.
• Paid time off and holidays.
• Parental leave.
• Adoption assistance.
• Charitable matching gifts.
• Professional and personal development and training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED