Store Manager

Sherwin-Williams • Kentwood, MI

5d • $70,807 - $92,158

About The Position

The Store Manager oversees the store’s daily operations to ensure they run smoothly and effectively. The role manages scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety. The Store Manager develops and motivates employees, creates business strategies to meet goals and increase sales, and grows market share by selling to large commercial customers such as paint contractors as well as retail customers. The typical schedule is 48 hours per week and may include evenings and/or weekends. The position is eligible for performance-based bonus under the terms of applicable Company plans.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must have at least a high school diploma or GED.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must have at least one year of experience in a leadership role, supervising others, or leading teams.
• Must have at least one year of experience in retail, sales, or customer service.

Nice To Haves

• Previous work experience selling paint and paint-related products.
• Work experience using timekeeping and/or customer relationship management (CRM) systems.
• An associate's degree or higher in business, sales, or marketing.
• At least one year of experience as a Sherwin-Williams Assistant Store or Branch Operations Manager.
• Willingness to relocate for future job opportunities.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Develop business strategies to increase sales and optimize profitability.
• Meet sales goals by training, motivating, mentoring, and providing feedback to store employees.
• Ensure high levels of customer satisfaction through excellent service.
• Build and maintain knowledge of products to provide effective customer recommendations.
• Build positive relationships with wholesale and retail customers.
• Complete store administration.
• Ensure compliance with policies and procedures, including safety, loss prevention, and security.
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays.
• Provide accurate and timely reporting as required.
• Manage employee training, development, performance management, and corrective action.
• Respond to and resolve customer and employee complaints.
• Partner with Sales Representatives on outside sales calls to increase market share.

Benefits

• Performance-based bonus, subject to the terms of the Company's applicable plans.
• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Paid personal leave, parental leave, and medical leave.
• Vacation and holidays.
• A generous time-away-from-work package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED