Store Manager

La-Z-Boy•Monroeville, PA

13d

About The Position

The Store Manager is a dynamic leader responsible for personal and store sales, leading the team, managing store operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. The role reflects the company’s values across people, processes, operations, and brand advocacy, and is held to high standards of ethics, integrity, and professionalism. The position influences store financial health, team morale and development, operational efficiency, customer experience, and the store’s community reputation. The store may generate up to $5 million in annual revenue, and the manager may lead up to 15 direct reports. The role requires 40 hours per week and availability for the schedule dictated by business needs, including evenings, weekends, and holidays. Total compensation is listed as $60,000–$95,000 per year, inclusive of base pay, commissions, and bonus. Base pay is $60,000 per year; commission is uncapped on written sales, at 3% on La-Z-Boy Design Sales and 2% on other sales, with a monthly bonus opportunity of up to $1,500 based on defined group sales goals. The work environment is inside. Physical demands include lifting or carrying up to 50 pounds, standing for long periods, and nearly continuous repetitive hand motions, hearing, and listening. The role also often involves sitting, walking, bending, and stooping. Candidates must be able to pass a background and drug screen.

Requirements

Bachelor’s degree or equivalent experience.
3–5 years of experience in a business unit with a retail sales emphasis.
Proficiency in Microsoft Office 365.
Financial understanding.
Interpersonal communication, analytical, goal-orientation, team management, and customer service skills.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to perform nearly continuous repetitive hand motions and hearing/listening, and often sit, walk, bend, and stoop.
Ability to pass a background and drug screen.

Nice To Haves

Experience managing in a retail environment with a strong focus on sales.
Thorough understanding of profit and loss.
Strong business acumen.
Advanced interpersonal and communication skills, and experience building effective relationships.

Responsibilities

Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and performance.
Lead and supervise the employee life cycle, including recruitment and selection, training and development, and succession planning; cultivate and maintain a high-performing team.
Enhance employee engagement, nurture a positive workplace culture, and build effective teams.
Communicate effectively.
Achieve or surpass store and annual operating benchmarks.
Evaluate team performance, objectives, and behaviors to determine effectiveness.
Model high standards for exceeding customer expectations.
Learn, model, and teach established sales and design processes.
Sustain store profitability by maintaining profit-and-loss statements, financial metrics, and margins.
Model and teach product knowledge; champion the company’s brand strategy and customer experience.
Align merchandising, pricing, and product flow with company standards.
Maintain brand visual standards and ensure employee and customer areas are clean.
Use store visit forms and host regular weekly, monthly, and quarterly staff meetings.
Ensure proper execution of existing and new systems and administrative procedures.
Collaborate with support teams to execute operational excellence.
Follow legal and efficient accounting procedures.
Plan and execute sales promotions, events, and projects to improve the market and company.
Perform other duties as assigned; duties and responsibilities may change.