Store Manager Unassigned

Walgreens • Sterling, VA

12h

About The Position

This role is an accelerated development position for learning Walgreens’ operations and preparing to lead all store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee shadows and assists with store leadership, completes the required development track and certifications, and demonstrates readiness for permanent assignment as a Store Manager. The role includes rotations at other area stores and may involve transfer to other Walgreens retail assets within the hiring area. The employee must be willing to accept a Store Manager assignment if offered.

The position develops skills in customer experience, store and pharmacy operations, business performance, business planning, people management, and communications. Duties include learning to supervise team members and store operations, support merchandising and inventory processes, follow compliance procedures, analyze business and pharmacy performance, develop plans to improve results, and support team development and community events. The role requires pharmacy technician registration or licensure as required by state law and PTCB certification.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to accept assignment into a Store Manager position if offered.
• Willingness to transfer to other Walgreens retail assets within the same hiring area.
• PTCB certification.
• Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, including people leadership, business management, and customer-facing experience.

Nice To Haves

• Bachelor’s degree.
• PTCB certification.

Responsibilities

• Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
• Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate learning proficiency and readiness for permanent assignment.
• Pursue self-development, monitor performance, set high standards, learn retail, pharmacy, and management practices, and implement compliance standard operating procedures.
• Learn Walgreens computer, technology, and software systems; obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by state.
• Engage customers and patients, provide assistance, resolve complaints, answer questions, and model customer service best practices.
• Support customer service coaching, training, improvement plans, customer feedback review, and service metric improvement across the front end and pharmacy.
• Shadow the Store Manager and develop proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
• Supervise merchandising activities, including sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal presentations.
• Support protection of store assets through loss prevention programs and systems; learn to maintain and respond to electronic surveillance and conduct price audits.
• Learn to analyze inventory trends and supervise inventory management, receiving, counting, ordering, pricing, returns, transfers, and related procedures for the front end and pharmacy.
• Supervise assigned location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
• Promote team member safety and well-being, use the Security Operations Center effectively, follow company policies, and maintain respectful coworker and business-partner relationships.
• Complete special assignments and other tasks, including assisting team members as needed.
• Learn to analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, grow the business, and reduce loss.
• Review daily performance indicators and weekly operational metrics; prepare action plans for discussion with the Store Manager and District Manager.
• Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
• Work with the Store Manager to understand inventory metrics and processes and learn to grow front-end and pharmacy business through company initiatives, community outreach, and retail partnerships.
• Learn people-management practices, including SOP training and coaching, use of HR and people-management systems, performance conversations, assessments, discipline, and performance improvement plans.
• Learn and follow company policies and local, state, and federal laws related to team member selection, recruitment, record retention, and training.
• Support the Store Manager in using team members’ strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
• Shadow the Store Manager and attend critical communication sessions; learn feedback and communication practices and help facilitate discussions about operational and engagement metrics.
• Assist the Store Manager and/or District Manager in planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level