Retail Store Manager - 0088

First Cash Pawn • Tyler, TX

21h • $16 - $22 • Onsite

About The Position

The Store Manager oversees all aspects of daily store operations, including team development, customer satisfaction, inventory management, asset protection, and financial performance. The role leads by example, coaches employees, drives business growth, and supports a high-performing, customer-focused team. The manager works with a wide variety of merchandise, including jewelry, electronics, tools, and, in FFL locations, firearms; certification is provided.

Store Managers may earn an hourly wage of $16.00–$22.00, plus monthly store-performance bonus opportunities. Most stores are open from 9 a.m. to 6 p.m., and many are closed Sundays. The position requires a flexible retail schedule, including weekends and holidays.

Requirements

• Be at least 18 years old and have a high school diploma, GED, or equivalent experience.
• Have at least 2 years of management and customer service experience.
• Demonstrate strong leadership, coaching, and employee development skills.
• Have experience recruiting, developing, and retaining talent.
• Be able to analyze business results and drive performance improvements.
• Be able to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Be willing to work a flexible retail schedule, including weekends and holidays.
• Be comfortable working with a variety of merchandise; firearms may be present in FFL locations, with certification provided.
• Have strong customer service and communication skills.
• Have basic computer and point-of-sale system proficiency.
• Have strong organizational, problem-solving, and multitasking abilities.
• Be willing to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Retail, sales, or multi-unit retail experience is preferred.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and operational compliance.
• Monitor loan and buying transactions to ensure accuracy and integrity.
• Build customer relationships and support new customer acquisition efforts.
• Communicate goals, expectations, and performance objectives to team members.
• Maintain product knowledge across a wide variety of merchandise categories.
• Perform other duties as assigned.

Benefits

• Monthly store-performance bonus opportunities.
• Earned Wage Access available after day 2.
• Employee discounts starting on day one.
• Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
• Vacation and sick/personal time based on tenure and applicable state or local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED