Store Manager

Barnes & Noble•Palm Desert, CA

13d•$68,640 - $108,640

About The Position

The Store Manager leads the smooth operation of a Barnes & Noble bookstore by developing and working through the store team and Cluster to deliver expected results. The role’s effectiveness is reflected in the team’s ability to maintain bookstore standards, provide strong customer service, execute commercial and operational priorities, and meet sales objectives. The Store Manager supports both bookselling and café teams and may collaborate with other stores in the Cluster when needed and able. The Store Manager is expected to lead with kindness, fairness, respect, integrity, and personal credibility; build a positive working environment; communicate company messages clearly; develop and assess team members; and hold employees accountable to appropriate standards. The role also calls for resilience under pressure, openness to feedback and learning, and continued personal and career development. The manager must comply with company policies and procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking.

Requirements

Ability to lead, motivate, develop, and support a store team and Cluster partners.
Ability to maintain bookstore presentation, operational, merchandising, inventory, café, customer service, and loss-prevention standards.
Ability to assess employee capabilities, conduct reviews, provide feedback, and address performance opportunities fairly and promptly.
Strong communication, collaboration, integrity, resilience, and commitment to learning and development.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness and ability to support other stores in the Cluster when needed.

Responsibilities

Lead and develop the store team and work with the Cluster to ensure the store delivers expected results.
Maintain bookstore presentation and operational standards, including stockroom organization, backstock, and timely receipt and shelving of deliveries.
Direct and execute commercial presentation across the Front of Store, tables, and key promotional displays.
Maintain appropriate section detail and stock levels in partnership with Inventory Cluster Support.
Ensure the Children’s Department is well presented, appropriately stocked, commercially effective, and welcoming.
Oversee specialty visual merchandising, replenishment, and presentation of Gifts, Front of Store, Toys & Games, and other non-book sections.
Support café standards and promote a positive partnership with the café team, Membership, and book picks.
Ensure effective customer service coverage, with team members greeting customers and offering help naturally and unobtrusively.
Ensure friendly, knowledgeable, professional service at registers and promote Membership, Our Monthly Picks, and other store services while achieving sales objectives.
Evaluate and strengthen the team’s execution of Our Monthly Picks selling behaviors.
Prioritize health, safety, and loss prevention, including de-escalation, active-threat response, Code Adam, and emergency procedures.
Execute a budget-aligned roster and collaborate with Rota Cluster Support and, when needed, Recruiter Cluster Support.
Assess team members’ capabilities and potential, and conduct reviews consistently and promptly.
Purposefully develop booksellers to meet store needs, working with People Cluster Support.
Hold the team accountable to role-appropriate standards and address performance opportunities promptly and fairly.
Lead with kindness, fairness, and respect, fostering a positive working environment.
Communicate company messages clearly and share feedback and questions with Cluster, Area, or Home Office resources.
Demonstrate integrity, resilience, and determination while pursuing goals and objectives.
Seek feedback, improve personal skills, address weaknesses, and continue professional development.
Offer support at the Cluster level and collaborate with other stores when needed and able.
Comply with all company policies and procedures.