Store Manager

Royal Farms•Rehoboth Beach, DE

About The Position

The Store Manager oversees the daily operations of a Royal Farms store and leads its Associates in delivering an exceptional customer experience. The role contributes to company success by creating a positive store environment, ensuring operational excellence, and maintaining a strong focus on customer satisfaction. The Store Manager exercises independent judgment and discretion in managing staffing, financial performance, safety, and product quality. The position supervises all store employees and supports a 24/7/365 business model, with a typical workweek of approximately 50 hours and hours that may vary based on business needs and performance.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
At least 2 years of fast-food or retail management experience with full operational accountability, including staffing, financial performance, and overall store results.
Demonstrated strong leadership skills.
Strong written, verbal, and interpersonal communication skills.
Strong supervisory and organizational skills.
Ability to use basic business math, accounting, and computer skills, with strong analytical and decision-making abilities.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD, or Laurel, DE.
Must be able to travel locally for business needs, including meetings, training, or temporary store assignments.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.
Must have open availability to support business needs, including potential weekends, holidays, overnights, or other non-traditional hours.
Must be able to stand, walk, bend, reach, and lift up to 50 lbs throughout a shift, and perform repetitive tasks such as squatting, stooping, and crouching for extended periods.
Must be able to work in a fast-paced environment while managing multiple priorities and leading a team.
Must be comfortable using business software and store technology, including back-office tools, registers, and handheld devices.

Nice To Haves

An associate’s (2-year) college degree or higher.
A current ANSI-approved Food Safety Manager Certification.

Responsibilities

Set and maintain high customer-service standards throughout the store, and ensure team members provide knowledgeable and professional assistance.
Lead and develop the retail team, hold associates accountable for performance and customer engagement, and recognize employees who uphold company standards and values.
Build relationships with the local community through outreach, events, and active engagement.
Oversee execution of Royal Farms marketing programs, promotions, and customer-facing initiatives.
Recruit, onboard, train, coach, evaluate, schedule, and develop store employees and managers; exercise discretion in hiring, promotions, staffing, and advancement decisions.
Assess store operations, business indicators, and team performance; identify issues and opportunities and implement corrective or strategic actions.
Develop the management team through succession planning and internal promotion strategies.
Lead team meetings, briefings, and business reviews that promote communication, feedback, accountability, and continuous improvement.
Ensure compliance with wage and hour laws for nonexempt associates and minors, and resolve employee-relations matters fairly and effectively.
Enforce Royal Farms rules, policies, procedures, and systems across the store.
Maintain operational standards for cleanliness, food safety and quality, merchandising, and just-in-time replenishment.
Monitor business processes and operational results and take action to improve profitability and efficiency.
Maintain compliance and accountability in people management, safety, assets, and cash management; address violations or concerns.
Ensure internal and external vendors are checked in according to company policy and required processes.
Lead safety, loss-prevention, and operational-compliance initiatives and hold team members accountable for following standards.
Analyze store performance, operational metrics, and key business indicators; make proactive decisions to drive sales, profitability, and operational efficiency.
Communicate with associates, management, and district leadership to align priorities, initiatives, and performance expectations, and provide actionable recommendations to improve results.
Follow company safety, security, and operational procedures; uphold the company mission, values, and brand standards; perform other assigned duties.