Store Manager

ZAGG•Midvale, UT

About The Position

The Store Manager is responsible for meeting and exceeding location sales goals, overseeing retail operations, and providing customers with a world-class shopping experience. The manager leads by example and develops the team to assist customers with purchasing and installing ZAGG products, as well as mobile device repair needs. The role represents the culture of both Retail Channel Partners and ZAGG Brands. Retail Channel Partners is the master franchisor for ZAGG retail stores, managing, owning, and operating stores across the United States and Canada.

Requirements

High school diploma or equivalent.
2–4 years of experience in a retail or similar sales environment.
Basic computer skills.
Ability to work evenings, weekends, and holidays.
Outgoing, friendly, customer-focused attitude; highly motivated and driven.
Represent ZAGG positively and professionally.
High ethical standards and personal qualities.
Excellent verbal, written, and interpersonal communication skills.
Strong organizational skills and ability to work as part of a team.
Ability to communicate effectively with coworkers, verbally and in writing.

Nice To Haves

Managerial experience.
Knowledge of ZAGG products.

Responsibilities

Greet and assist customers with purchasing ZAGG products.
Maintain expert knowledge of ZAGG-branded products and help customers make informed purchasing decisions.
Professionally install ZAGG protection products on customer devices.
Set and review goals with team members and create development plans.
Ensure team members follow the sales process and are up to date on products and promotions.
Conduct regular interviews.
Conduct inventory counts, receive shipments into the point-of-sale system, and process warranty claims.
Keep the store clean, stocked, and organized in both front-of-house and back-of-house areas.
Build a weekly store schedule and handle customer escalations.
Communicate with the District Manager and attend regular conference calls.
Ensure deposits are delivered to the bank in a timely manner.
Perform other duties as assigned.