Store Manager

Five Below•Philadelphia, PA

About The Position

The Store Manager leads from the sales floor and is responsible for delivering a strong store and customer experience while balancing store operations, team development, labor management, and sales results. The role sets the pace and tone of the store, coaches and develops associates, maintains operational execution, and creates a positive, fun, high-performing team culture. Store Managers adapt to changing business needs and demonstrate integrity and accountability. The position is hands-on and active, with real-time coaching and decision-making across the sales floor and stockroom. Managers also plan for success through development check-ins, coaching conversations, labor and volume planning, and use of Five Below resources and programs. Success is evaluated through sales and labor results, TruRating feedback and customer satisfaction, Store Scorecard performance, team development and retention, and operational execution and compliance.

Requirements

High school graduate or equivalent.
At least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
At least 3 years of management experience preferred.
5–10+ years of leadership experience leading teams and delivering results, as stated in the role qualifications.
Experience managing a store or large department; retail experience is preferred but not required.
Excellent verbal and written communication skills.
Ability to multitask and think creatively.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to lift, push, or pull up to 25 pounds and place or move merchandise to a height of 5–10 feet.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently move across the sales floor and to and from the stockroom.
Ability to frequently kneel, bend, twist, and stoop.
Ability to occasionally ascend and descend ladders.
Ability to operate a computer, printer, cash register, ladders, pallet jacks, and handheld devices as required by the role.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.

Nice To Haves

Promotion from assistant manager or co-manager roles is a plus.
Retail management experience.
Experience in fast-paced, high-volume, or high-complexity store environments.

Responsibilities

Lead the store by maintaining a visible presence and setting its pace and priorities.
Coach, develop, provide feedback to, and recognize associates to build a high-performing team.
Oversee store operations, including freight flow, merchandise zones, and operational priorities.
Manage labor by flexing staffing to business needs and staying on budget.
Drive sales on the floor by modeling selling behaviors, guiding the team, and supporting customer satisfaction.
Create a positive, fun, and high-performing team culture.
Adapt to changing conditions and business priorities.
Demonstrate integrity and take ownership of outcomes.
Conduct development check-ins and coaching conversations.
Plan labor and volume and leverage company resources and programs.
Ensure operational execution and compliance.