Store Manager

Boot Barn • Metairie, LA

13d

About The Position

The Store Manager champions and models Boot Barn’s Mission, Vision and Values. This business-driving retail leader supports exceptional customer service and store sales goals, builds strong teams and an engaged culture, develops store partners, and sets the standard for operational excellence. The Store Manager partners with District and Regional Leadership, Human Resources, and the Store Support Center to pursue year-over-year increases and a best-in-class customer experience while ensuring business profitability through optimized staffing, shrink reduction, and expense management.

The role leads store partners in a service and selling culture, develops their product knowledge and skills, monitors business trends and sales performance, and provides coaching and recognition. The Store Manager oversees staffing and payroll, store schedules, operating procedures, merchandise presentation and stock levels, customer engagement programs, and store opening and closing procedures. They also partner with the District Manager on community events and uphold company policies, applicable laws, and professional standards.

The position requires availability for a variety of shifts, including nights, weekends, and holidays, and flexibility to work extended hours when necessary. Travel of up to 15% may be required to support local stores. The work environment is a clean, orderly, properly lighted and ventilated workspace with moderate noise levels. Physical demands are classified as moderate and include mostly standing, walking, bending, and frequent lifting.

Requirements

• Associate’s Degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift; bend, stoop, kneel, and squat occasionally; and occasionally use a ladder and/or step stool.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; required vision abilities include close, distance, peripheral vision, depth perception, and adjusting focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead store partners in fostering a service and selling culture that exceeds customer expectations and builds long-standing customer relationships.
• Exhibit expert product knowledge and create training plans to develop each store partner’s competency across product categories.
• Assess and communicate localized customer needs to the District Manager.
• Analyze business trends and maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with partners and provide consistent coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Ensure staffing meets changing business needs while managing payroll expenses.
• Adjust store schedules, assess payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with District, Region, and Store Support Center partners.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signing, and assortments in accordance with company visual presentation guidelines; train partners on those guidelines.
• Coach associates on customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs.
• Hold individuals and teams accountable for achieving goals.
• Partner with the District Manager to plan and execute experiential, volume-driving events, including outreach to the local community or market.
• Ensure the store leadership team understands and performs its roles according to the store’s leadership matrix.
• Complete opening and closing procedures to company standards and comply with the Time and Attendance policy and procedures.
• Demonstrate professionalism, quality work, reliable attendance, and appropriate appearance in interactions with customers, team members, corporate partners, and vendors.
• Adhere to and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Perform additional duties as assigned by the Store Manager, District Manager, or Store Support Center partners.

Benefits

• Competitive salary plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level; the company is opening 50+ new stores each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree