Store Manager

Walgreens•Edwardsville, IL

About The Position

The Store Manager manages the operation of a Walgreens store and is responsible for improving sales, profitability, and the store’s image through merchandising, asset protection, team-member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, including scheduling, task delegation, bookkeeping, inventory, merchandising, compliance, facilities, and technology systems. The Store Manager analyzes business and pharmacy performance, develops plans to improve results, manages team-member performance and career progression, and serves as a liaison among the store, district, corporate, and community. The position requires completion of Walgreens School of Operations within six months of starting in the Store Manager position.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state law and no later than 12 months after starting in the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, assist with products and services, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store finances and bookkeeping, including register counts, bank withdrawals, armored-car pickups, deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, pricing, signage, and seasonal presentations.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers to avoid stockouts and overstock.
Implement District Manager operational feedback and organize store staffing through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and procedures.
Ensure staff understand computer and technology systems and software, and contact IT support to address system problems.
Assign daily operational tasks and responsibilities, set expectations for store-team members and assistant managers, and complete special assignments.
Analyze financial and performance data, review KPIs, develop plans to increase sales and control costs, and discuss results with district management.
Review asset-protection data and develop and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory levels in anticipation of demand and seasonal changes.
Manage team-member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and developing performance plans.
Manage employee career progression; monitor and ensure timely completion of required training; and coach team members.
Make hiring, promotion, and termination decisions; address conduct or performance issues and engage Employee Relations and Human Resources as appropriate.
Monitor and approve team-member compensation, promote teamwork, motivate staff, and communicate regularly with team members.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months, follow performance improvement plans, and pursue required pharmacy credentials.
Serve as a liaison between the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.