Store Manager

Ross Dress for Less•Waukegan, IL

About The Position

Responsible for all aspects of store operations and for leading the entire store to ensure Company standards and best practices are consistently met. The Store Manager staffs, trains, and develops the leadership team to deliver sales and profit results while maintaining a friendly, easy-to-shop environment. The role recruits, trains, and develops Associates and manages the Stockroom, Front End, and Sales Floor so merchandise reaches the sales floor promptly, goods are received properly, and expenses are managed through best practices and productivity. The Store Manager oversees operating performance, scheduling, payroll administration, employee development and relations, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The role leads the annual inventory process and directly supervises the Assistant Store Manager, Area Supervisors, and all Retail Associates.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules to complete tasks, and execute plans to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to use store equipment, including PDTs, registers, and PC, as required.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Occasional lifting of up to 25 lbs.

Responsibilities

Lead store operations and ensure Company standards and best practices are consistently met.
Lead Company best practices and maximize productivity by minimizing steps and touches while working.
Analyze store reports, evaluate controllable expenses and overall performance, and address variances with appropriate action plans, partnering with the District Manager as needed.
Ensure Associates are scheduled to meet business objectives and accept special assignments as directed by Leadership.
Administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission, and reporting as needed.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; use retention tools and training to reduce turnover.
Ensure required training courses are prioritized and completed on time.
Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when needed; manage Associate Relations issues and consult the District Manager as needed.
Ensure compliance with Company personnel policies and procedures and applicable State, Local, and Federal regulations.
Keep expenditures within budget and control payroll hours to plan, adjusting to current business trends.
Maintain adherence to safety policies, protect Associates and Customers, and ensure Associates understand and can execute emergency procedures.
Treat Customers, Associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize Associates using Company programs and execute customer-service and merchandise-presentation programs through training and supervision.
Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Model and reinforce the Company Dress Code, represent and support the Company brand, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and Associates.
Ensure recovery, sizing, and markdowns meet Company standards; teach, assign, and follow up on tasks according to best practices.
Ensure merchandise is presented and organized according to Company guidelines and processed to the sales floor within the expected timeframe.
Train Associates on Loss Prevention programs to achieve store shortage goals and maintain integrity and honesty in interactions.
Safeguard confidential information, cash, credit-card information, and merchandise; comply with the Loss Prevention Awareness Program and maintain customer-service presence and heightened Loss Prevention awareness.
Lead preparation and execution of annual inventory guidelines and monitor mark-out-of-stock policy administration.
Directly supervise the Assistant Store Manager, Area Supervisors, and all Retail Associates.