STORE MANAGER

ST JOHN KNITS INC•Atlanta, GA

About The Position

The Store Manager oversees sales, human resources, inventory control, merchandising, client service, and expense control to maximize profits. The role is directly accountable for the store’s financial results and leads the recruiting, staffing, and development of all employees. The Store Manager directs the store team, establishes business and sales goals, and ensures strong customer service, operational performance, and compliance with company standards and applicable laws. The position manages store operations including inventory, visual merchandising, point-of-sale procedures, payroll, audits, loss prevention, reporting, back-room operations, and store opening and closing. It also develops employees through training, coaching, performance feedback, and succession planning, while building client relationships and promoting company programs and events. The role interacts with employees at all organizational levels and outside vendors. Less than 20% travel may be required, and extended hours may be necessary.

Requirements

At least 7 years of retail management experience.
Knowledge of retail operations, including sales, customer service, merchandising, inventory control, and store profit and loss statements.
Fundamental human resources experience, including staffing, coaching, counseling, training, and development.
Good computer skills, including Word, Excel, Microsoft Outlook, and POS systems.
Ability to work varied hours, including nights, days, and weekends, to support business needs.
Ability to stand, walk, and squat for most of the work shift.
Ability to climb ladders or stairs, depending on store design.
Ability to carry garments and packaging weighing up to 40 pounds.
Ability to read, count, and write accurately to complete documentation and reports.
Competencies include leadership, motivation, results orientation, communication, client focus, teamwork, optimism, honesty and integrity, professionalism, adaptability, embracing change, solution orientation, thoroughness, and organization.

Nice To Haves

Luxury retail experience.

Responsibilities

Oversee store sales, human resources, inventory control, merchandising, client service, and expense control.
Manage the store’s financial results and develop strategic plans to achieve business goals.
Recruit, hire, staff, train, coach, motivate, and develop store employees and management professionals.
Maintain staffing levels in accordance with store headcount and develop employees for internal succession planning.
Set and monitor daily, weekly, and monthly sales goals for the store and sales team.
Teach and implement training programs covering product knowledge, clienteling, relationship selling, company initiatives, and POS procedures.
Deliver timely performance coaching, feedback, documentation, touch bases, store meetings, reviews, employee notices, and improvement plans.
Promote customer loyalty programs and use the client database for calls, appointments, and events.
Resolve client issues and requests efficiently and promptly.
Promote programs, marketing tools, and events intended to increase business, and participate in local community outreach.
Achieve financial and operational objectives related to expense control, loss prevention, audits, payroll, and weekly reports.
Manage inventory to maximize store profits and coordinate accurate physical inventories.
Identify and communicate merchandise assortment opportunities and issues to the merchant team.
Execute and maintain visual merchandising standards, in-store promotions, and merchandise markdowns.
Complete new-hire and separation paperwork accurately and promptly.
Maintain stockroom organization and efficient shipping and receiving operations.
Use business reports and reporting procedures, including profit and loss statements.
Open and close the store and complete required tasks to company standards.
Prepare, schedule, and facilitate store meetings.
Maintain store cleanliness, organization, and safety; monitor compliance with company policies and procedures.
Follow timekeeping procedures and local, state, and federal laws.
Build professional relationships and work with supervisors, Human Resources, corporate partners, employees, and outside vendors.
Demonstrate professionalism, quality work, reliable attendance, and appropriate appearance.
Be flexible and willing to work extended hours as necessary; travel less than 20% may be required.
Directly manage store staff, provide coaching and direction, empower direct reports, and ensure efficient workflows.