Store Manager

Walgreens•Chicago, IL

11d

About The Position

The Store Manager manages the operation of a Walgreens store and pharmacy, improving sales, profitability, and store image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store operations, staffing, scheduling, merchandising, inventory, bookkeeping, facilities, technology, and compliance with applicable laws and company policies. The Store Manager analyzes business performance and pharmacy and clinic indicators, develops action plans to grow sales and control costs, and manages team member performance, training, career progression, and communications. The position also serves as a liaison between the store, district, and corporate teams and participates in community outreach. The role requires a bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience. Pharmacy technician registration/licensure, a Washington state pharmacy assistant qualification, or pharmacist licensure is required as specified in the posting and applicable state law. The schedule may include extended days, evenings, and weekends. The posted salary range is $56,500–$125,000; the offer depends on factors including geography, skills, education, and experience.

Requirements

Bachelor’s degree and three years of retail management experience, or high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Pharmacy technician registration/licensure as required by state law, pharmacy assistant qualification in Washington state, or pharmacist licensure as specified in the posting.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Complete Walgreens School of Operations within six months of starting in the Store Manager position.
Obtain pharmacy technician registration/licensure as required by state law no later than 12 months from the Store Manager position start date, or meet the applicable Washington pharmacy assistant or pharmacist qualification.
Comply with company policies and applicable employment laws and treat team members consistently and fairly.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy, including coaching team members, greeting customers and clinic patients, and resolving complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal offerings.
Analyze inventory trends and oversee ordering, stocking, pricing, returns, transfers, and liquidation to prevent out-of-stocks and overstock.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure strict compliance with applicable laws, regulations, company policies, and procedures, including rules for alcohol, tobacco, fresh food, and pharmacy products.
Ensure team members understand required computer and technology systems and contact IT support when systems problems arise.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, asset protection, pharmacy, and clinic indicators; review KPIs and develop action plans to increase sales, control costs, and reduce loss.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Identify sales opportunities and manage inventory in anticipation of fast-selling items and seasonal changes.
Manage performance, goals, feedback, recognition, career progression, training, hiring, promotions, terminations, discipline, compensation approvals, and employee performance plans.
Promote teamwork and maintain open communication with team members through individual discussions and group meetings.
Complete company and on-the-job training, including Walgreens School of Operations within six months of starting in the Store Manager position, and follow performance improvement plans when offered.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required.
Serve as liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.