Cricket Wireless Store Manager FT - OR 707

Cricket Wireless • Salem, OR

1d • $18 - $21 • Onsite

About The Position

Talk4Less Wireless, an authorized Cricket Wireless retailer, is seeking a goal-oriented Store Manager to lead a retail wireless store and deliver strong sales and customer service. The manager is responsible for the store’s full operation, including staffing, service levels, cash, inventory, hiring, training, marketing, and team leadership. The role spends much of the business day on the sales floor greeting customers, coaching employees, and managing operations near the customer and sales team.

The manager establishes and pursues organizational and individual performance goals, leads the team in accordance with company policies, and ensures that visual merchandising follows Cricket standards. The role also helps customers with billing, equipment, service-plan upgrades, and other service inquiries; keeps sales associates informed about training, products, offers, and sales techniques; and represents the company at community and local marketing events.

Requirements

• 1–2 years of management experience in retail or another environment with a strong customer focus.
• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Competence in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, and inspirational leadership.
• Working knowledge of PC Windows applications.
• Ability to work in a coachable, customer-service-focused, sales-oriented environment.

Nice To Haves

• College degree preferred.
• Working knowledge of cellular or advanced wireless communication preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Oversee all store operations, including opening, closing, staffing, service levels, cash, and inventory.
• Adjust staffing as needed to meet business needs.
• Spend most business hours on the sales floor greeting customers, coaching employees, and managing the business.
• Establish and exceed organizational and individual performance goals.
• Provide leadership and complete duties that deliver high customer service within company policies.
• Screen, hire, and continuously recruit sales staff.
• Lead hiring, training, marketing, and other aspects of retail operations.
• Ensure visual merchandising appeals to customers and adheres to Cricket standards.
• Motivate, encourage, coach, develop, lead, and train the sales team.
• Assist customers with billing processes, equipment, service-plan upgrades, and other customer-service inquiries.
• Ensure sales associates are trained on new products and offerings and know the sales techniques needed to sell them.
• Participate in community events, local marketing events, and public relations activities to support a positive local company image.
• Complete additional tasks, duties, or projects as assigned.

Benefits

• Competitive paid time-off program.
• Medical coverage available with an optional monthly deduction.
• Phone service discounts.
• Development and growth opportunities.
• Hourly pay plus sales bonus and a monthly manager bonus upon qualification of store goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED