Cricket Wireless Store Manager FT - OR 725

Cricket Wireless • Medford, OR

1d • $17 - $20 • Onsite

About The Position

Talk4Less Wireless, a Cricket Wireless authorized retailer, is seeking a goal-oriented Store Manager to lead the full operation of a retail store. The manager oversees opening and closing, staffing, service levels, cash, and inventory, adjusting staffing as needed to meet business needs. Most business hours are spent on the sales floor serving customers, coaching employees, and managing the business alongside the sales team.

The role is responsible for establishing and exceeding organizational and individual performance goals while delivering high levels of customer service within company policies. The manager recruits, screens, hires, trains, develops, and leads sales staff; oversees retail operations and marketing; maintains appealing visual merchandising in line with Cricket standards; and ensures associates are trained on new products, offerings, and sales techniques. The manager also responds to customer questions about billing, equipment, service plan upgrades, and related issues, and participates in community and local marketing events to promote a positive company image.

Requirements

• 1–2 years of management experience in retail or another environment with a strong customer focus.
• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Competence in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, and inspirational leadership.
• Working knowledge of PC Windows applications.
• Willingness to perform additional tasks, duties, or projects as assigned.

Nice To Haves

• College degree preferred.
• Working knowledge of cellular or advanced wireless communication preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Oversee all store operations, including opening and closing, staffing, service levels, cash, and inventory.
• Adjust staffing to meet the needs of the business.
• Spend most business hours on the sales floor greeting customers, coaching employees, and managing store operations near customers and the sales team.
• Establish and exceed organizational and individual performance goals.
• Deliver high levels of customer service within established company policies.
• Screen and hire talent and recruit sales staff on an ongoing basis.
• Lead all aspects of retail operations, including hiring, training, marketing, and team leadership.
• Ensure visual merchandising is appealing and complies with Cricket standards.
• Motivate, encourage, coach, develop, lead, and train the sales team.
• Answer customer questions about billing processes, equipment, service plan upgrades, and other customer service issues.
• Ensure sales associates are trained on new products and offerings and know the sales techniques needed to sell them.
• Participate in community events, local marketing events, and public relations activities.

Benefits

• Competitive paid time-off program.
• Medical coverage available with a monthly deduction.
• Phone service discounts.
• Development and growth opportunities.
• Hourly pay plus sales bonuses and a monthly manager bonus upon qualification of store goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED