Cricket Wireless Store Manager FT - OR 522

Cricket Wireless • Madras, OR

1d • $17 - $20 • Onsite

About The Position

Talk4Less Wireless, an authorized Cricket Wireless retailer, is seeking an ambitious, goal-oriented Store Manager who prioritizes customer service and retention. The manager is responsible for the full operation of the retail store, including opening and closing, staffing, service levels, cash, and inventory. Most working hours are spent on the sales floor serving customers, coaching employees, and managing the business alongside the sales team.

The Store Manager establishes and exceeds organizational and individual performance goals, provides leadership that delivers high levels of customer service within company policies, and oversees retail functions including hiring, training, marketing, and team leadership. The role also involves recruiting sales staff, maintaining appealing visual merchandising in accordance with Cricket standards, and representing the company at community and local marketing events. Compensation includes hourly pay, sales bonuses, and a monthly manager bonus when store goals are met.

Requirements

• 1–2 years of management experience in retail or another environment with a strong customer focus.
• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Competence in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, and inspirational leadership.
• Working knowledge of PC Windows applications required.

Nice To Haves

• College degree preferred.
• Working knowledge of cellular or advanced wireless communications preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Oversee full store operations, including opening, closing, staffing, service levels, cash, and inventory.
• Adjust staffing as needed to meet business needs.
• Spend most business hours on the sales floor greeting customers, coaching employees, and managing the business alongside the sales team.
• Establish and exceed organizational and individual performance goals.
• Provide leadership and complete duties to deliver high levels of customer service within established company policies.
• Screen, hire, and continually recruit sales staff.
• Oversee retail functions including hiring, training, marketing, and team leadership.
• Ensure visual merchandising is appealing and follows Cricket standards.
• Motivate, encourage, coach, develop, lead, and train the sales team.
• Answer customers’ questions about billing processes, equipment, service plan upgrades, and other customer service matters.
• Ensure sales associates are trained on new products and offerings and understand the sales techniques needed to sell them.
• Participate in community events, local marketing events, and public relations activities to build a positive local company image.
• Complete additional tasks, duties, or projects as assigned.

Benefits

• Competitive paid time-off program.
• Medical coverage available with an optional monthly deduction.
• Phone service discounts.
• Development and growth opportunities.
• Hourly pay plus sales bonuses and a monthly manager bonus upon qualification of store goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED