Store Manager

David's Bridal•Saginaw, MI

8d•$52,000 - $78,000

About The Position

The Store Manager builds and retains a high-performing team, creates a consistent environment of world-class customer service, and exceeds the sales plan. This dynamic, attentive, and inspiring leader builds relationships with team members and customers while serving as a mentor, leader, and coach. The Store Manager fosters high performance and five-star customer service by maximizing the productivity of motivated, friendly, enthusiastic, and engaged team members. The role leads a customer-first culture, oversees active floor management and coaching, manages store payroll and operational processes, and leads the team toward monthly income goals. The Store Manager monitors merchandise and inventory processes, communicates sales goals, evaluates team member performance, and develops staffing and talent pipelines. The position is full time, 40 hours per week, Sunday through Saturday.

Requirements

High school diploma or degree.
Four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Hold the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Manage store payroll within the monthly budget and monitor timesheets for scheduled shifts, breaks, and meals.
Lead the store to consistently achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock items, repairs, and first-quality merchandise standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Monitor individual team member performance and develop improvement plans through weekly performance discussions using customer reviews and mystery shops.
Build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.